HR & Office Manager

Join Our Team at SERVPRO! Are you a dynamic leader with a passion for both office management and human resources? SERVPRO is looking for an Office and HR Manager to oversee office operations and HR functions, ensuring a productive, compliant, and engaging workplace for all employees. If you thrive in a fast-paced environment and enjoy making a meaningful impact, this is the role for you!

Summary: The Office and HR Manager is responsible for overseeing office operations and human resources functions to support the organization’s efficiency, compliance, and employee satisfaction. This role requires a strategic thinker who can manage administrative operations, ensure HR compliance, and foster a productive work environment. The Office and HR Manager will serve as a key member of the senior leadership team and contribute to all aspects of business operations.

 

• Manage and maintain accurate employment files and records compliance. 

• Oversee office team including Job File Coordinators, Administrative Assistants, Receptionist/Dispatchers, and Accounting. 

• Maintain a professional and organized office culture. 

• Coordinate franchise interdepartmental communication and activities. 

• Provide leadership, training, and motivation to office staff.

• Ensure compliant hiring practices, including recruiting, onboarding, and training new employees. 

• Administer employee relations, performance management, and disciplinary actions. 

• Facilitate completion of mid-year and annual employee reviews. 

• Develop and implement HR policies and ensure compliance with federal and state regulations. 

• Manage and solve complex employee relations issues. 

• Oversee payroll, W-2 reconciliation, timecard accuracy, wage garnishments, and per diem calculations for temporary labor. 

• Ensure proper handling of employee benefits, leave administration, and FMLA compliance. 

• Supervise payroll activities and collaborate with accounting on payroll-related matters. 

• Monitor federal/state compliance and training completion regarding risk management. 

• Manage and analyze financial reports, Accounts Payable, Accounts Receivable, and cash flow. 

• Establish processes to meet franchise Key Performance Metrics (KPMs) and business goals. 

• Monitor compliance with National Accounts program. 

• Manage subcontractor certifications, insurance, and other documentation needs. 

• Act as the Subject Matter Expert for all office-related technology and processes. 

• Complete application processes for Preferred Vendor programs. 

• Assist Senior Leadership Team as needed. 

• Plan and facilitate monthly team meetings. 

• Participate in career fairs and external hiring events. 

• Perform other job duties as assigned.

 

Education and Experience Requirements:

·         Bachelor’s degree in Human Resources, Business Administration, or a related field preferred.
·         Minimum of 5 years of experience in office management, HR generalist functions, or customer service management.
·         PHR/SPHR certifications preferred but not required.
·         Strong leadership skills with experience in building and managing teams.
·         Proficiency in Microsoft Office 
·         Experience in QuickBooks a plus but not required.
·         Experience with performance management, employee relations, and recruitment.
·         Knowledge of federal and state HR regulations and payroll administration.
·         IICRC and Xactimate certifications preferred.
·         Construction management experience is a plus.
·         Bilingual capabilities are a plus.

Skills & Competencies:

·         Outstanding written and verbal communication skills.
·         Highly organized with strong attention to detail and ability to multi-task.
·         Ability to work in a fast-paced, team-oriented office environment.
·         Strong analytical and problem-solving skills.
·         Self-motivated, goal-oriented, and adaptable.

Work Environment & Physical Demands:

·         This is a sedentary role in a fast-paced office environment.
·         Some filing and lifting of office supplies may be required.
·         Travel may be required based on business needs.

Compensation & Benefits:

·         Competitive salary based on experience.
·         Superior benefits package.
·         Paid training and career development opportunities.
·         Opportunities for professional growth and advancement.

Join Us Today! If you are an organized, self-motivated leader who enjoys building strong teams and creating a positive workplace culture, we want to hear from you!

Each SERVPRO® Franchise is independently owned and operated.