Branch Operations & Security Specialist

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Job Type

Full-time

Description

• Assist in monitoring internal non-lending related operating procedures and is responsible for the administration of deposit accounts and services to ensure the branches are utilizing sound operational procedures and provide acceptable levels of safety to bank assets. Assist Branch Operations & Security Officer to oversee office deposit compliance with laws, regulations, and internal policies by making recommendations in response to audits and exams and monitoring disclosure requirements. Assist employees with advice on customer legal issues and problem solving. Evaluate methods to manage costs and improve efficiency by communicating with branches in order to maintain good relations between branches and support areas.
• Assist in research and handling of internal customer problems in an accurate, timely and professional manner.
• Assist with Branch Audits and alarm changes.
• Assist in performing operational support duties such as verifying CIF Maintenance Report, Deposit File Maintenance Report, Continuous OD Reports, Image Exchange, Large Item Report and Head Teller Reports.
• Develop and maintain a personal program for maintaining an adequate level of knowledge in banking matters, competitive factors, and management techniques; also demonstrate personal and interpersonal behavior, attitude, judgment, communication and initiative with customers and employees in order to ensure an acceptable degree of performance.

HOURS will average approximately 40 per week. This position is budgeted for 2,080 hours per year.

Requirements

• Strong organizational, time management, problem prevention and problem-solving skills.
• Ability to convey detailed information and instructions clearly.
• Proficient in Microsoft Office Suite and related program software.
• Proficient with or the ability to quickly learn position-related software.
• Ability to effectively use general office equipment.
• Ability to handle sensitive and confidential information with discretion.
• Highly developed interpersonal skills and professional attitude.
• Familiarity with features and benefits of bank products and services.
• General knowledge and understanding of bank related and security related laws and regulations with non-lending service.
• General knowledge of bank operating policies and procedures.
• Availability to travel within the branch network.
• Two to three years of administrative or coordination experience, preferably in a banking or financial services environment.
• Bachelor's degree in business or banking, or equivalent educational experience. (preferred)
• Position-related AIB and other specialized educational courses. (preferred)
• Bank audit experience. (preferred)

BENEFITS: Comprehensive benefit package to include:

• Health, dental, and vision benefits
• 401k w/ company match
• Paid time off; paid holidays
• Group and voluntary life insurance and disability insurance
• Aflac supplemental plans
• Employee Assistance Program

Our goal is to support the growth of the communities we serve. First Citizens has a knack for hiring the finest and brightest employees; we understand how fostering their growth builds loyalty and impacts customer service. Our employees are our strongest asset. So, we accommodate families, invest in our employees' future, and recognize hard work.

First Citizens Community Bank is committed to equal employment opportunity and does not discriminate on the basis of any legally protected status or characteristic. Protected veterans and individuals with disabilities are encouraged to apply.