Family Support Program Director

Organization:      

Raise The Future serves waiting youth, recruits families for youth who have survived abuse and neglect, supports adoptive families throughout every phase of the adoption process, and trains child welfare professionals throughout the country.      
     

Raise The Future operates offices in Utah, Colorado, and Nevada with additional programs in Missouri, Oklahoma, South Dakota, and Wyoming. Raise The Future is also one of several collaborating partners within the federal AdoptUSKids project.      

     

About the Utah Family Support Program     

The program is focused on bringing family support services to the families raising youth that behavior and attachment needs. It incorporates TBRI® Caregiver Training sessions, personalized in-home family coaching, implementation and connection groups for families, TBRI®-trained youth mentors, resource coordination, and additional specialized training courses.  The program engages adoptive, kinship, guardianship, and biological families working on reunification or prevention in these supportive services to maintain permanency stability.      

     

This program was developed with TBRI® serving as its theoretical cornerstone from which to serve this population.  Trust-Based Relational Intervention® (TBRI®) is a caregiving and intervention model developed by Dr. Karyn Purvis and Dr. David Cross at the Karyn Purvis Institute of Child Development at Texas Christian University (TCU).  TBRI® is based on a solid foundation of neuropsychological theory and research, tempered by humanitarian principles.  It is a family-based intervention designed for children who have experienced relationship-based traumas such as institutionalization, multiple foster placements, maltreatment, and/or neglect.     

      

Job Summary:        

Under the direction from a Vice-President of Programs, a Program Director facilitates program development, leads strategic program growth, and provides oversight for assigned programs that provide programmatic or contracted services or resources for youth and families, ensuring the delivery of assigned program services are available within the designated geographic area(s).  In addition, this position may also be responsible for carrying an assigned caseload, providing direct services for clients.      

  

Job Responsibilities/Duties:      

• Collaborating with senior leadership, develop and execute a strategic plan to achieve the goals/objectives of all program services.  

• Provide direction and oversight for staff delivering program services for youth or families via phone, email and in-person or virtual meetings.  

• Build relationships with community stakeholders and partners including but not limited to state and county agencies, and non-profit organizations to promote organizational services and learn about gaps in the community for potential program development or expansion.   

• Carry out operational and management responsibilities of contract deliverables.  

• Facilitate training and presentations to educate stakeholders or potential partners.  

• Perform job functions of direct reports as needed for coverage and client care.  

• Provide direct program services, training, and events to clients, as needed and availability permits (weekends and/or evenings may be required).  

• Provide internal communication about the program, conduct data entry, attend meetings, submit required reports, perform other administrative tasks, as needed.  

• Facilitate and ensure adherence to program and agency protocol and structure.  

• Represent the programs and mission of the organization to community stakeholders and partners, philanthropic supporters, state and county partners, and the general public.  

• Collaborate with other organization leaders, as needed, to evaluate outcomes and impact of program services, identify areas of adjustment, develop program strategies, program planning, develop/expand the program, identify potential areas of cross-program and cross-state collaboration, and track program budgets.  

• Oversee maintenance of relevant databases and ensure website is current with program events and information for the assigned program and geographic areas.   

• Participate in monthly and quarterly meetings with relevant community partners to explore the development and implementation of a coordinated network of information and resources across the state related to assigned programs.  

• Prepare and submit paperwork and reports in adherence with required contracts, grants and timelines.   

• Other duties as assigned.  

  

SUPERVISORY RESPONSIBILITIES  

• Carries out supervisory responsibilities in accordance with policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; coaching, addressing performance issues, and addressing complaints and resolving problems. Monitor and evaluate the performance of program staff, recommending and implementing personnel actions, such as promotions and dismissals.   

• Oversee, manage and provide guidance to program staff in the planning, coordination, and execution of program activities to ensure deliverables are met in designated programs and geographic areas, including adherence to the fidelity of evidence-based models, when applicable, and agency protocol and structure.  

Fiscal Responsibilities:  

• Develop and monitor annual budgets for operating expenses for delivery of core services and special projects and ensure adherence to budget.    

• Ensure necessary and accurate information is provided for invoices and other billing and contractual processes within established deadlines.  

• Ensure necessary and accurate information is provided for timesheets, credit card statements, expenses, and other employee financial documents within established deadlines.  

    

Required Education/Training/Experience:     

• Bachelor's degree or higher in a social work, psychology, human development, or human services related field.  

• 5+ years' experience working in adoption, child welfare or related area.  

• 2+ years of program development and program management experience.  

• 2+ years' experience managing others.  

• Ability and willingness to work evenings and weekends as needed.  

• Up to 50% travel is required.  

• Must have dependable car and be insurable as a driver on the auto liability policy of Raise the Future.  

• Additional qualifications may be required, depending on the program that the position will oversee.    

• Available to work in a hybrid position in office 2 days a week and must work within 45 miles of the Utah office  

Desired Qualities:     

• Master's degree in social work, psychology, human development, or human services related field.  

• Eligible for licensure in the state of Utah as an LCSW, CSW, LMFT, ACMHC, or CMHC. 

• 10 or more years post-graduate experience working with children and families.  

• 4+ years program development and program management experience  

• 4+ years personnel management experience  

• Bilingual (English/Spanish) 

• Demonstrated understanding of TBRI® principles and tools.  

Knowledge, Skills, Abilities:   

• Demonstrated effective organization skills.  

• Self-motivated and ability to work autonomously as needed.  

• Demonstrated ability to effectively build rapport with families and children.  

• Demonstrated understanding of complex developmental trauma, trauma-associated behavioral and developmental delays, and challenges related to permanency achieved through guardianship or adoption.  

• Demonstrated knowledge of adoption issues and challenges.  

• Understanding of the child welfare system.  

• Ability to demonstrate cultural humility.  

• Demonstrated knowledge of Microsoft Office, Word, Excel, Outlook, Teams, the internet, Zoom and various database applications.  

• Leadership/Ownership: Demonstrates ability to create and communicate a vision and plan, accept ownership, take initiative, and assume responsibility.  Develops solutions and ideas that add value. Does not blame or pass problems off onto others but takes the initiative to get the right people involved and to resolve matters quickly and effectively. Can effectively challenge and influence superiors, peers, and team members to approach all work with an equity lens while simultaneously promoting trust, and collaboration between departments, programs, and staff.  

• Decision-Making/Problem-Solving/Analysis: Ability to make sound and timely decisions and involve others appropriately in decision-making. Demonstrates strong analytical skills, including an ability to provide solutions to compliance issues. Good understanding of the impact of business decisions. Excellent problem-solving skills – able to think through causes of problems before referring them to others.   

• Adaptability: Ability to be flexible and work within the system.  Able and willing to take on and learn additional and different responsibilities. Effectively manages pressure, maintains composure, and is not easily frustrated. Works effectively in ambiguous situations. Must be able to adapt to a continually evolving environment and thrive in an autonomous and deadline-oriented workplace.  Demonstrates consistently positive attitude toward change.    

• Communication: Solid ability to write and communicate well. Able to effectively communicate (verbally, written, and interpersonally) with poise and professionalism in highly charged and stressful situations. Ability to interact effectively with others and exercise good judgment when dealing with people in sensitive situations. Able to tailor communications appropriately to the size and nature of the audience, including public speaking, presenting training at conferences and support groups. Demonstrated questioning, listening, and non-verbal communication skills. Expresses disagreement professionally.   

• Ability to Maintain Confidentiality: This position requires direct access to and management of confidential employee, client, and organizational data.  It is imperative that confidentiality is always applied when handling this information.        

     

Raise The Future is an equal opportunity organization and employs personnel without regard to race, creed, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity, gender expression, age, physical ability, veteran status, military obligations, and marital status.