Welcome Center Coordinator

YMCA of HonoluluHonolulu, HI

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Job Description

PAY RANGE:

$20.00 - 22.00 / Hourly

AVAILABILITY:
M-F 7am-3pm

POSITION SUMMARY:

The Welcome Center Coordinator provides frontline customer service to residents, guests, and facility users while overseeing front desk operations. This role ensures a high standard of service and professionalism while handling escalated customer support issues. Reports to the Associate Executive Director.

PRIMARY RESPONSIBILITLIES:

Customer Service & Front Desk Operations
Security & Safety
Administrative Duties
Leadership & Staff Supervision

QUALIFICATIONS:

Education & Training:

High school diploma or equivalent; associate or bachelor's degree preferred.
CPR/AED and First Aid certification (or ability to obtain upon hire).
TB clearance required.

Experience & Skills:

Minimum of 3 years of experience in customer service, hospitality, or residential services.
Strong interpersonal and communication skills.
Proficiency in office and front desk management software.
Ability to multitask and maintain composure in a fast-paced environment.
Detail-oriented with strong organizational skills.
Ability to recognize and respond to emergency situations appropriately.
Familiarity with property management systems and procedures preferred.

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