Customer Support Administrator

Customer Support Administrator

The CSA performs various administration tasks related to Service Billing. Tasks are performed in a professional, efficient, and timely way following JBT Marel processes and standards.

The CSA works in close cooperation with Customer Support Coordinators and Spare Parts Coordinators as needed. Primary focus of the CSA is to ensure invoicing of service-related activities including paid service, spare parts, contracts, and intercompany invoicing performed following the JBT Marel processes and standards.

This includes, but is not limited to preparing invoices, ensure invoices are sent, manually entering invoices on the portals, portal issue resolution and support. Research outstanding invoices for Accounts Receivables to ensure customer is liable and make any portal corrections as needed. Answer questions related to invoices from internal groups and process credit invoices as needed. Support Finance as needed to ensure data flow through.

Special projects as needed to support Service goals, revenue generation or finance reporting.

This position is located in the Lenexa, KS area.

What you will be doing:

• Complete all invoicing activities for spare parts sales and service visits, including labor and expenses, for both intercompany and customer direct billing
• Update cases and work orders as required by global processes after invoicing is complete
• Complete the necessary updates in customer portals as required
• Communicate invoicing discrepancies and support in resolution when applicable
• Process credit invoices as needed and approved
• Process timesheets on a weekly basis and resolve any errors that prevent hours flowing into SAP
• Support the Customer Support Coordinator, Customer Care Manager, Accounts Receivables, and other internal stakeholders regarding customer inquiries on invoices
• Other duties assigned due to need of the business

What we are looking for:

• Time Management
• Organizational skills with an emphasis on efficiency
• Detail focused and accurate
• Ability to work well with a team as well as independently to get things done under deadline  
• Very strong communication skills, written and verbal
• Strong need for teamwork and a ‘let’s find a solution’ attitude

Who are we?  

We are the kind of people who find purpose in fixing things, creating things and innovation. Our mission is to transform the future of food by creating a world where quality food is produced sustainably and affordably. Being the world leader in advanced food processing solutions, we’re in the unique position to make it happen but we need individuals with diverse perspectives and skills to help us get the most out of this opportunity. 

What’s in it for you?  

There is nothing like the feeling you get when you do something worthwhile for a living. Coming home from work knowing you made a difference is just one of the great things you can experience at Marel. You can expect:  

· Freedom to take initiative and make a real impact in a growing global business. 

· An environment of trust and respect with space to explore and fail, or better, succeed! 

· A network of specialists who are always willing to help 

· A healthy work-life balance. 

· Endless possibilities to keep learning such as; access to LinkedIn Learning and language learning, mentorships and on-going training, along with tuition reimbursement. 

·To get a career instead of a job. We have many opportunities for internal growth, and we encourage it! 

Interested?  

Please apply via the Apply Button on our website and upload your resume. For more information contact: Eric Barre at Eric.Barre@Marel.com 

To find out more about Marel, click on https://marel.com/en/about-marel 

Marel is an equal opportunity employer and values diversity in the workplace. We encourage all qualified individuals to apply. Applicants must be legally authorized to work in the United States on a full-time basis. Marel will only sponsor applicants for the following visas: H-1B transfer, L-1A, L-1B