essential functions: - Answers service phones and schedules appointments, as needed
- Greets customers that come in to the dealership and inquires as to the reason for their visit
- Determines necessary services by listening to the customer’s description of concerns
- Verifies warranty and service contract coverage and explains provisions and exclusions
- Provides cost estimates
- Prepares a work order with specific details and assigns it to a technician
- Maintains customer rapport by answering questions regarding condition of the vehicle, wait time, work completed, and cost
- Maintains service records
- Enters customer’s information in to the dealership database, prints out invoices, and processes customer payments.
knowledge, education and/or experience: - Requires a high school diploma or equivalent
- Transportation refrigeration product knowledge is a plus
skills: - Basic computer skills
- Exceptional telephone etiquette skills
- Strong customer service skills
- Strong organizational skills
abilities: - Apply good judgment in recognizing scope of authority
- Able to read and interpret billing statements and work orders
- Communicate clearly and effectively
working conditions: - This job operates in a parts store/repair shop environment.
- This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
|
