Assistant Front Office Manager | Hotel DU Pont

What You'll Do:

• Assist in managing all aspects of the Front Office, including Front Desk, Guest Services, and Bell/Valet operations
• Lead and motivate a team of associates to deliver exceptional, anticipatory service
• Resolve guest issues with professionalism and a commitment to guest satisfaction
• Ensure operational procedures and brand standards are followed consistently
• Oversee training, scheduling, and performance development for Front Office associates
• Support communication across departments to ensure smooth guest experiences and issue resolution
• Act as Manager on Duty (MOD) as needed, representing hotel leadership

Who You Are:

• You have at least 2-3 years of front desk or guest services leadership experience, preferably in a luxury or boutique hotel
• You're a natural leader who thrives in guest-facing roles and finds joy in creating a welcoming environment
• You're organized, dependable, and able to think on your feet in high-pressure situations
• You're tech-savvy, with experience in hotel PMS systems (e.g., Opera or similar)
• You take ownership and pride in every shift, empowering your team and elevating the guest experience

Why You're Here:

You understand that the Front Office is the heart of the guest journey-and you're passionate about making that experience extraordinary. You're here because hospitality is more than a job; it's your craft. At HOTEL DU PONT, you'll help lead a team that's redefining service excellence in one of the country's most iconic hotels.