Customer Support Representative

At Perry Weather, we’re at the forefront of providing innovative weather safety solutions. Thousands of users trust our fast-growing weather safety platform across various industries, including school districts, cities, universities, golf courses, professional sports, and more. Our cutting-edge software and connected hardware empower organizations to make rapid decisions when faced with weather disruptions, ensuring the safety of individuals and the smooth operation of activities/events.

We’re seeking an enthusiastic, solutions-oriented, tech-savvy Customer Support Representative. As a Customer Support Representative, you will be on the front lines with customers, providing guidance in troubleshooting hardware and software issues, responding to common customer questions, and closing each interaction with a satisfied customer who has been provided with a timely resolution.

Key Responsibilities:

• Respond promptly to customer inquiries via phone and email
• Remotely troubleshoot and resolve platform issues, hardware unit issues, and escalating complex cases when needed
• Guide customers through hardware installation and account configuration
• Accurately document customer interactions and next steps
• Identify problem trends and report to the appropriate teams
• Expect your responsibilities to evolve as we grow — we value people who can adapt and thrive with change

Requirements

• 1+ years in a customer or technical support role (experience in a SaaS, IoT, or technology company is a plus)
• Strong technical aptitude and troubleshooting abilities
• Demonstrated capacity to multitask and prioritize in a dynamic environment
• Customer service mentality and empathy during problem resolution
• Ability to understand and communicate technical issues in easy-to-understand language
• Strong verbal and written communication skills
• Willing to be onsite at our Dallas office, Monday through Friday
• Highly organized with a keen eye for detail
• Experience with CRM or support ticketing tools (preferred: HubSpot, Zendesk, or similar)

Benefits

• Casual work environment. We're located in the vibrant Dallas Oak Lawn neighborhood. As a note, our team is in office M-F! 
• Comprehensive benefits. We offer competitive health insurance plans, 401(k) with employer matching, and a suite of voluntary benefits.
• Engaging culture. Monthly All-Hands, fun events like Office Olympics, happy hours, and more.
• Grow with us. We’re growing rapidly, and yet we have a massive amount of work and opportunity ahead. We are looking for difference-makers.

Note: We value in-person collaboration; therefore, remote work is not an option. This role is fully onsite, Monday – Friday.