Membership Consultant Lead - Full Time

Benefits:

• Bonus based on performance
• Competitive salary
• Dental insurance
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Snap Fitness Rosemount is expanding this fall, and we're looking for a high-energy, service-minded Lead Membership Consultant to oversee the front-end membership operations of our newly renovated facility. This full-time leadership role will not only drive sales and member engagement but also provide daily supervision and guidance to our team of Membership Consultants.

Schedule:

• Full-time | Monday-Friday, 9:00 AM - 5:00 PM (standard hours)
• Occasional flexibility for staff training or special events

Key Responsibilities:

• Conduct tours and consultations with prospective members
• Generate leads and execute monthly sales plans to meet membership and personal training sales goals
• Supervise and support the membership consultant team (no disciplinary authority)
• Monitor daily performance, assist with scheduling, and facilitate training for new team members
• Engage actively with members on the gym floor and at the front desk
• Manage lead follow-up via phone, text, and email
• Handle member account needs including billing, insurance reimbursement, freezes, and cancellations
• Coordinate with management on sales performance and front desk operations
• Maintain a clean, welcoming, and professional environment
• Assist with merchandising and sales of supplements, apparel, and recovery services
• Participate in outreach and local marketing efforts
• Other duties as assigned by management
• Some travel may be required

What We're Looking For:

• 1+ year of fitness sales, membership services, or related leadership experience preferred
• A goal-oriented, coachable team leader who thrives in a fast-paced, member-focused environment
• Excellent communication and interpersonal skills
• Strong organizational and time-management abilities
• Confidence in using digital tools for CRM, scheduling, and communication
• A passion for health, wellness, and helping others achieve their goals

What You Should Bring to the Table:

• Self-Motivation: You take initiative, stay on task, and don't wait to be told what to do next. You're a problem-solver and a go-getter.
• Low-Maintenance, High-Performance: You thrive in an environment where you're trusted to do your job well without constant supervision.
• Positive Energy: You bring enthusiasm to every shift and keep the vibe upbeat and welcoming-members feel it the moment they walk in.
• Personality that Connects: You're naturally friendly, approachable, and confident. Building relationships comes easily to you, and you're the type of person others want to be around.
• People-First Mindset: You care about the members, remember their names, their goals, and their stories-and you genuinely want to help them succeed.
• Team Player Attitude: You're not afraid to jump in and help wherever needed, and you bring others up with you.

Full-Time Employee Benefits: (available after 90-day probationary period)

• Health Insurance
• Dental & Vision Insurance
• $50,000 Employer-Paid Term Life Insurance
• Short-Term Disability & Legal Plan (optional)
• Pet Insurance Reimbursement ($15/pet/month)
• 80 Hours of PTO Annually
• Bi-Weekly Pay (Fridays)
• Complimentary Snap Fitness Membership

Compensation: $19.00 - $21.00 per hour