Continuing Education Operations Manager

POSITION: Operations Manager of Continuing Education Online

HOURS/STATUS: Full-time/Exempt

REPORTS TO: Director of Business Development, Continuing Education Online

LOCATION: 200 Redtail Rd, Orchard Park, NY

The Operations Manager of CE Online provides leadership within CE Online, overseeing CE Representatives & Administrative Assistant ensuring successful enrollment and retention in BSC certificate programs. The Operations Manager assists and leads in the management of daily operations of the CE Online, ensuring quality service to students to achieve enrollment and retention goals. This individual is responsible for coaching and evaluating the CE Online team, facilitating the execution of the enrollment management plan.

Essential Job Functions and Duties:

• Attains enrollment and goal objectives.
• Supports relationship management to attain individual and team enrollment goals with prospective students.
• Track Key performance metrics related to student retention, enrollment, and sales.
• Trains, coaches, and motivates a successful team, includes delivery of ongoing coaching and support to representatives and clerical staff, as well as coordinating and facilitating quality onboarding experience for all new hires.
• Monitors individual and team performance and troubleshoots development opportunities based on results.
• Assist with student enrollment, responds to inquiries, and supports the enrollment process.
• Overseeing operations, includes daily operations, ensure quality control & optimizing processes.

Competencies Required:

• Demonstrates leadership and creative thinking skills.
• Ability to manage individual goals while managing team goals.
• Excellent time management and organizational skills
• Good written and verbal communication skills
• Problem-solving skills
• Team oriented.
• Ability to develop and manage individuals.
• Makes ethical choices and decisions.
• Exhibits and elicits a positive attitude.
• Proficient in Microsoft Word, Excel & Outlook

Minimum Educational and Experience Requirements:

Education:Bachelor's degree.

Experience:

• 3-5 years management/operations experience.
• 2+ years' experience in sales and/or outcomes focused setting.
• Evidence of strong coaching skills.
• Excellent written and verbal communication skills.
• Attention to detail.
• Excellent problem-solving skills.
• Experience in selling/servicing a diverse population.
• College administration a plus:
• Experience in higher education

SALARY:

$65,000-$75,000 yearly

Please note that the compensation information is a good faith estimate of the base pay for this position. Information about the total compensation package for this position will be provided during the interview process.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. Bryant & Stratton College is an Equal Opportunity Employer.