Non Profit Donation Representative (Remote)
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Job Description
We are seeking a dedicated and compassionate Non-Profit Donation Specialist to join our team. In this role, you will be responsible for providing excellent customer service to donors and potential donors calling to support various charitable organizations.
Key Responsibilities:
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Answer inbound calls from donors and supporters of multiple non-profit agencies.
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Provide courteous and professional assistance regarding donations, organization information, and donation processes.
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Accurately process donations, ensuring proper documentation and handling of donor information.
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Address donor questions, concerns, or requests in a timely and empathetic manner.
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Follow call scripts and guidelines to ensure compliance with each organization's mission and standards.
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Maintain records of interactions and transactions in the database.
Requirements:
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Excellent verbal communication and listening skills.
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Friendly, patient, and empathetic attitude.
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Ability to handle sensitive donor information with confidentiality.
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Basic computer and data entry skills.
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Previous experience in customer service or call center environment preferred, but not required.
Why Join Us?
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Make a meaningful impact by supporting charitable organizations.
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Collaborative and supportive team environment.
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Opportunity for growth and development within the company.
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.
