Manager, HR Operations Enablement

About Acrisure

A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions. Bringing cutting-edge technology and top-tier human support together, it connects clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services and more.

In the last eleven years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in 21 countries. Our culture is defined by our entrepreneurial spirit and all that comes with it: innovation, client centricity and an indomitable will to win.

Job Summary:

The Manager, HR Operations Enablement plays a key strategic role in improving and advancing the capabilities of the HR Operations team. This position is responsible for driving the adoption of HR technologies, optimizing operational workflows, and ensuring that HR team members are equipped with the tools, processes, and training necessary to deliver a high-quality and consistent employee experience. The ideal candidate will possess strong project management skills, technical acumen, and a proactive, solution-focused mindset to enhance the operational efficiency and effectiveness of the HR function.

Responsibilities:

Team Leadership & Development:

• Supervise and mentor the team, fostering a culture of accountability, service excellence and continuous learning
• Identify skill gaps and provide ongoing training and development to ensure team readiness and performance

Operational Excellence & Stakeholder Collaboration:

• Partner with all functional areas of HR including HR Operations, HR Business Partners, HR Technology, and HR Data. In addition partner cross functionally with Finance, Accounting, IT, and Mergers & Acquisitions (M&A) teams to assess operational challenges and implement data-driven improvements.
• Promote accountability and operational rigor to enhance service delivery outcomes across the organization.

Systems Implementation & Optimization:

• Evaluate existing HR tools and processes, identifying gaps, inefficiencies, and opportunities for automation or enhancement.
• Recommend and implement system improvements or new technologies aligned with best practices and business needs.
• Serve as a liaison between HR and technology vendors to streamline system integrations and user experiences.

Acquisition Integration & Support:

• Lead the onboarding and enablement of newly acquired Acrisure Partners, ensuring a seamless transition into enterprise HR systems, platforms, and policy frameworks.
• Customize support based on partner-specific data and processing requirements.

Change Enablement & Training:

• Design and deliver enablement resources, training materials, and communications to support new processes and technologies.
• Drive technology adoption by creating user-friendly experiences and self-service tools.

Project Management & Continuous Improvement:

• Lead and contribute to HR projects that improve operational capabilities and employee support models.
• Write test scripts, perform UAT (user acceptance testing), and provide recommendations for ongoing process improvement.
• Analyze system-related issues and develop scalable solutions that reduce manual effort and improve accuracy.

Data Integrity & Governance:

• Support data updates within HRIS, including core employee records, payroll, benefits, and partner-specific configurations.
• Ensure compliance with data governance standards and maintain data accuracy throughout the employee lifecycle.

This description is not meant to be all-inclusive and may be modified from time to time at the discretion of management.

Requirements:

• Ability to organize and manage multiple priorities effectively
• Exceptional communication, training, and stakeholder management skills.
• Excellent problem-solving and analytical skills, and decision-making skills with the ability to drive process improvements and automation.
• Proficiency in Microsoft 365 software (Word, Excel, PowerPoint, etc)
• Ability to positively interact with all levels
• Ability to work independently, while also being able to contribute to a collaborative environment and provide and take direction
• High level of discretion and confidentiality
• Ability to lead and develop team and influence others
• Excellent customer service skills
• Demonstrated attention to detail and ability to produce accurate, quality work

Education/Experience:

• Bachelor's degree in Human Resources, Business Administration, or a related field or equivalent education and experience.
• 5+ years of experience in HR support services, HR operations, or related functions in a multistate environment.
• Proven experience managing teams and developing staff in a fast-paced environment.
• Strong understanding of HRIS systems (e.g., Workday, ServiceNow, SAP, Oracle) and HR processes related to Time & Attendance, Payroll, and Benefits.
• Project management experience is a plus, with familiarity in managing cross-functional initiatives.

Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership.

Benefits & Perks:

• Competitive compensation
• Industry leading healthcare
• Savings and Investments
• Charitable Giving Programs
• Opportunities for Growth
• Parental Leave
• Generous Time Away

Making a lasting impact on the communities it serves, Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Children's Hospital in Grand Rapids, Michigan, UPMC Children's Hospital in Pittsburgh, Pennsylvania and Blythedale Children's Hospital in Valhalla, New York.

To learn more, visit www.Acrisure.com or follow us on LinkedIn

Acrisure is committed to employing a diverse workforce. All applicants will be considered for employment without attention to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran, or disability status. California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at www.Acrisure.com/privacy/caapplicant.

To Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisure's property, and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisure's Human Resources Talent Department.