Family Coach (Human Services Case Manager)

Initial Posting Date:

07/17/2025

Application Deadline:

08/03/2025

Agency:

Department of Human Services

Salary Range:

$4,409 - $6,420

Position Type:

Employee

Position Title:

Family Coach (Human Services Case Manager)

Job Description:

The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community.

Opportunity awaits! Provide strength-based, culturally appropriate support to families transitioning to independence. This is not just an opportunity-it's a calling to create meaningful change.

Summary of Duties

As a Family Coach, you will:

• Provide person-centered, strength-based practice to assist families transitioning into a state of independence.

• Engage families in many different ways including but not limited to individual and family assessments; identification of goals and a path off state assistance; identification of individual and family strengths; collaboration with other state agencies, community organizations and resources.

• Support both the adult's and family's needs to attain the goal of employment.

• Provide referrals, promote services and motivate the adult towards employment.

• Develop and maintain a base knowledge of employment services, contractors, and community services to meet the employment needs of the family.

• Actively seek to provide culturally appropriate services where individuals are treated with respect and compassion and in a manner that recognizes, affirms and values the worth of children, individuals, families and communities.

Minimum Qualifications

• A bachelor's degree in a Behavioral Science, Social Science, or a closely related field;

OR

• A bachelor's degree in any field and one year of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing);

OR

• An associate degree in a Behavioral Science, Social Science or a closely related field and two years of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing);

OR

• Three years of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing).

Essential Attributes

We are looking for candidates with:

• Experience supporting individuals or families in identifying their needs, setting goals, and developing action plans.

• Experience building trust and rapport with individuals from diverse backgrounds.

• Experience engaging with individuals in a culturally responsive manner that demonstrates compassion, respect, and affirmation of their values and identities.

• Experience using critical thinking skills to make informed decisions based on analysis, knowledge, and professional experience.

• Experience handling confidential and sensitive information with professionalism, honesty and integrity.

• Experience applying trauma-informed practices to support individuals in a respectful and empowering manner.

• Experience using various computer software programs to accurately enter, manage, and retrieve information.

• Experience supporting survivors of domestic violence.

Attention all candidates! Clearly describe how you meet the minimum qualifications and essential attributes in your application materials. Your application materials will determine if you are selected to move forward in the selection process. Please include detailed work and education history.

Working Conditions

• Your work will take place in the community, participant's homes and the Medford Self-Sufficiency ODHS office.

• Your typical work schedule will be Monday through Friday, 8 a.m. to 5 p.m. Pacific Standard Time (PST).

• You will have frequent local travel around Jackson County. The purpose of travel is to conduct home visits, community visits and attend trainings.

• You will interact with a wide range of people including some who have experienced trauma and may exhibit challenges in controlling their emotions.

• You may encounter situations that require quick decision-making to ensure safety of yourself and others.

Background Checks and Requirements

• A valid driver's license and acceptable driving record are required for this position.

• If selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification. Additional background check information.

• The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security's I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.

Benefits

• ODHS Employee Resource Group communities that promote shared learning.

• Cost of Living Adjustments.

• Annual salary increases (until you reach the top of the listed salary range).

• Amazing benefits package.

• Possible eligibility for the Public Service Loan Forgiveness Program.

Employment Preference

Veterans' preference:

• Veterans' preference information.

• How to submit your Veteran documents for preference. Please do not attach your Veterans' preference documentation in the Resume/CV field of your application.

General Information

• This is a permanent, full-time position and is represented by the Service Employees International Union (SEIU).

• This recruitment may be used to fill future vacancies in the same classification.

• The use of outside resources such as Artificial Intelligence software during applicant skill assessments, examinations, and/or interviews is prohibited unless otherwise stated by the hiring agency. Unauthorized use of outside resources during the hiring process will result in disqualification.

Contact Information

We invite you to contact the recruiter for accommodation requests under the Americans with Disabilities Act (ADA), application questions or job-specific questions.

• The recruiter for this position is Ashlee Parpart. If you contact the recruiter, please include the job requisition number: REQ-180007.

• Email: Ashlee.Parpart@odhs.oregon.gov