Support Lead
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Job Description
About Us:
We are a leader in delivering secure, high-quality financial technology solutions for banks and financial institutions. Our team is passionate about innovation, security, and customer success.
Position Overview:
We are looking for a Support Lead who combines excellent technical skills with a friendly, motivating leadership style. In this role, you'll guide and mentor our support team while ensuring we maintain an outstanding customer experience. We're looking for someone who can foster a positive, engaging environment for both the team and our customers.
Position Location:
Minnetonka, MN*
*This position requires the candidate to work from the office.
Responsibilities:
- Lead the day-to-day operations of the support team, providing coaching and mentorship.
- Job Title: Support Lead
About Us:
We are a leader in delivering secure, high-quality financial technology solutions for banks and financial institutions. Our team is passionate about innovation, security, and customer success.
Position Overview:
We are looking for a Support Lead who combines excellent technical skills with a friendly, motivating leadership style. In this role, you'll guide and mentor our support team while ensuring we maintain an outstanding customer experience. We're looking for someone who can foster a positive, engaging environment for both the team and our customers.
Responsibilities:
Lead the day-to-day operations of the support team, providing coaching and mentorship.
Manage support workflows to ensure timely and high-quality responses to customers.
Act as a point of escalation for complex or sensitive support cases.
Assist with onboarding and training new support team members.
Collaborate with other departments to drive improvements to products and services.
Maintain a customer-first attitude and encourage an energetic, proactive team culture.
Required Qualifications:
3+ years of experience in a customer support role, with at least 1 year in a leadership position.
Outstanding communication and interpersonal skills.
Proven ability to lead by example with a positive, motivating attitude.
Strong organizational and problem-solving skills.
Experience working in a technical or software support environment preferred.
A vibrant, approachable, and team-oriented style is highly valued.