Airport Operations Agent

As a member of the Menzies Aviation Operations Agent team, you will be responsible for effectively coordinating and communicating with all departments to ensure the safe loading and unloading of aircraft. The Operations Agent will serve as the primary operational contact for all internal and external partners.

Key Responsibilities

• Responsible for delay prevention and cancel impact mitigation, thru issue resolution or escalation to station leadership as required
• Support standard work to achieve On Time and safe performance
• Effectively communicate and interact with both internal and external departments and agencies in the performance of their work
• Prepare and compile flight departure paperwork as needed, audit and file flight paperwork and fuel service records
• Support and assist in planning and coordinating irregular operations including Long Tarmac Delay situations and reporting
• Support customer and baggage coordination
• Plan and manage gate and remote parking
• Update Flight Information in all applicable programs
• Monitor outbound cargo shipments and escalate issues to leadership during irregular operations
• May also be required to perform Ramp Service functions as needed
• Required to attend the mandatory training imposed by the Company and Airlines as per job role
• Other duties as assigned

Qualifications

• Must be 18 years of age or older
• Possess and maintain valid US driver's license with a clean driving record
• Pass pre-employment drug screen and all pre-employment testing
• Ability to proficiently read, write and speak English
• Must be comfortable lifting 70lbs repetitively
• Must be comfortable working in all weather conditions
• Pass FBI background and obtain US Customs Seal
• Must be available and flexible to work variable shifts including weekends and holidays
• Must have high school diploma, GED or six months experience as an Operations Agent
• Excellent communication skills
• Ability to remain calm and efficient under pressure
• Competent in handling difficult situations

Knowledge, Skills and Abilities

• Ability to learn quickly
• Ability to understand and carry out oral and written instructions and request clarification when needed
• Strong interpersonal skills
• Ability to work as part of a team
• Ability to build relationships

Benefits

• Starting at $22.50/hour
• Flight privileges on Frontier Airlines after 30 days of employment
• Three Health Plans through Meritain Health that offer a variety of coverage
• Two Dental Plans through Delta Dental
• Vision Insurance Plan through Met Life Vision
• Paid Vacation
• Accident Coverage Plan
• Critical Illness Coverage Plan
• Hospital Indemnity Coverage Plan
• Voluntary Life and AD&D Insurance
• Voluntary Short-Term and Long-Term Disability Insurance
• 401K Savings Plan
• Employee Assistance Program
• Prepaid Legal Coverage Plan
• Identity Theft Protection Plan
• Pet Discount Coverage and Pet Insurance Plan

Safety, Security and Compliance

All employees have a responsibility and duty whilst at work to:

• Take reasonable care for the health and safety of themselves and of others who may be affected by their actions or omissions whilst at work.
• Fully versed in International Aviation Safety and Security standards and passionate about promoting them within the organization.
• Co-operate with their manager / supervisor to allow them to perform or comply with any legal requirements imposed on the company.
• Not intentionally or recklessly interfere with or misuse anything provided by the company in the interests of health, safety, or welfare reasons.
• Inform their manager / supervisor of any work situation, equipment or activity that represents a serious or immediate danger to health and safety.
• Report any hazards, near misses, incidents, accidents, or dangerous occurrences to their manager / supervisor, who will then follow the procedures contained in this manual.
• Carry out work in accordance with information and training provided and any specific workplace health and safety rules or procedures.
• Fully understand the company health and safety policy.
• Attend training courses as may be arranged by the Company.

Working Conditions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee may regularly work in outside weather conditions. The employee frequently works near moving mechanical parts, high voltages and high hydraulic/pneumatic pressures. The employee is also frequently exposed to very loud noise levels, fumes or airborne particles and hazardous substances, materials or waste. The employee occasionally works in high, precarious places.

Some work is done indoors; however, the individual may work near terminals with consistently open doors where harsh weather conditions could affect the indoor environment. The Operations Agent team is provided a Menzies Aviation uniform including a coat.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands to finger, handle or feel objects, tools or controls; reach with arms, climb or balance; and talk or hear.

Other tasks include digging and shoveling, such as snow removal around equipment and office. Employee may also engage in debris removal which involves lifting, bending and stooping. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 70 pounds.