Lead Server
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Job Description
About Isla Bella Beach Resort
Isla Bella Beach Resort combines unparalleled luxury with the authentic charm of the Florida Keys to create an oceanfront destination like no other. Nestled on 24 acres in Marathon, this 199-room resort blends modern elegance with the natural beauty of a mile-long private beach and vibrant marine surroundings. With a focus on exceptional guest experiences, Isla Bella offers world-class dining, a full-service spa, and a marina for thrilling water adventures, all designed to capture the laid-back yet sophisticated spirit of the Keys.
The Lead Server is responsible for managing the service floor, coordinating the team of servers, and ensuring excellent customer service. This role ensures that service standards are met, guest satisfaction is achieved, and all server-related tasks are executed efficiently. The Lead Server is also responsible for direction of new staff, addressing customer complaints, and assisting with day-to-day restaurant operations.
Key Responsibilities:
Guest Service:
Provide exceptional guest service, ensuring guests are satisfied with their dining experience.
Handle guest inquiries, complaints, and special requests professionally and promptly.
Ensure all servers are attentive to guests' needs, including food and beverage service.
Team Leadership:
Lead, coach, and mentor a team of servers, ensuring high levels of professionalism and customer service.
Conduct pre-shift meetings to communicate daily specials, menu changes, and other important information.
Assign server sections and manage the flow of the dining room to ensure efficient service.
Operational Support:
Collaborate with the kitchen staff to ensure that food orders are correct and timely.
Maintain cleanliness and organization of the dining area, including tables, chairs, and floors.
Ability to lift and carry items up to 25 lbs.
Knowledge of food and beverage pairings.
Training & Development:
Assist in the directing new servers, ensuring they understand menu items, and service protocols
Provide ongoing feedback to servers, helping them improve their performance and guest interactions.
Administrative Duties:
Participate in team meetings and contribute to discussions on service improvements.
Requirements and skills
- Proven Restaurant Leadership Server and Waitress experience.
- Hands-on experience in cashier duties.
- Attention to cleanliness and safety
- Patience and customer-oriented approach
- Excellent people skills with a friendly attitude
- Responsible and trustworthy
- High school diploma is a plus but not required