Banking Applications Enablement Specialist

I am Brian Cowley, Banking Systems Enablement Manager at the Bank of Utah. Founded in 1952, Bank of Utah is one of Utah's largest, privately owned community banks. Here we strive to unlock the potential of our team members, clients, and community. We act with integrity in every decision, build trust through every interaction, and exceed expectations at every opportunity. We seek to responsibly create lasting prosperity today and for generations to come.

We are currently looking for a Banking Applications Enablement Specialist to work at our Ogden or City Creek branch. The Banking Applications Enablement Specialist supports the bank’s operational teams by managing training resources, documentation, integration enablement, and onboarding initiatives across our core system (Fiserv DNA) and connected platforms. This role plays a critical part in ensuring that process owners across all departments have the tools, clarity, and support they need to effectively use core software capabilities. Additionally, the Specialist acts as a key backup and collaborator to the Enablement Manager to maintain continuity and redundancy across initiatives. 

Experience/Skills necessary to perform duties:

• 3+ years of experience working in banking operations, banking systems support, or training/enablement
• Strong working knowledge of Fiserv DNA 
• Familiarity with tools like Scribe, Microsoft Visio, Jira, and SharePoint
• Experience developing process documentation, training materials, or SOPs
• Excellent interpersonal, organizational, and communication skills
• Detail-oriented with a customer-service mindset

Preferred

• Exposure to software asset/license management

Benefits of Working with Us:

Bank of Utah's comprehensive benefits package includes:

• Great work-life balance, with a Monday-Friday schedule
• Competitive pay and benefits, including medical, dental and vision plans
• 401(k) plan and match up to 5 percent in our employee stock ownership program (eligibility requirements must be met)
• 12 paid bank holidays + paid time off, including paid parental leave
• Volunteer opportunities to make a difference in the communities where you work and live
• Awards and recognition to celebrate you and your colleagues for living the bank's values

Regular Duties and Responsibilities:

Training & Documentation

• Develop and maintain department-specific training programs for core banking processes and systems
• Create and manage visual aids, process flows, how-to guides, and onboarding tools
• Own the documentation lifecycle for core configurations, procedures, and user guidance
• Manage a centralized enablement repository to house and organize all reference materials
• Support enablement activities during bank expansion events such as branch openings or acquisitions
• Coordinate training and setup of new users and departments within core systems
• Serve as liaison between new staff and internal technical teams for onboarding success

Core System Integrations & Support

• Assist with the intake and coordination of integration needs between Fiserv DNA and peripheral applications
• Partner with technical teams to support the rollout of new integrations or enhancements to existing ones
• Track and maintain an inventory of software assets, licensing, and integration-related orders
Release Management & Assignments

• Partner with the Enablement Manager to review, summarize, and track release notes from core vendors and process owners
• Coordinate release assignments with business process owners to ensure updates are evaluated and implemented
• Review status of technical debt, release testing, business sign-off, and issue resolution

Enablement Resource Delivery

• Serve as a point of contact for departmental questions about how to use or access systems, as well as for RFP processes
• Field and triage enhancement requests and route them to the appropriate technical or vendor resource
Redundancy & Backup Responsibilities

• Maintain a working knowledge of all Enablement Manager functions and step in during absences or bandwidth constraints
• Provide feedback and support to improve overall enablement strategies and internal service delivery
• Execute other duties as assigned