Banquet Captain Full Time - The Ben, Autograph Collection Hotel

Job Title: Banquet Captain

Reports To: Director of Banquets

Location: The Ben, West Palm Beach - An Autograph Collection Hotel

Status: Non-Exempt

About The Ben Hotel

The Ben, West Palm Beach, is part of Marriott's Autograph Collection-a curated group of independent hotels known for their unique character and exceptional guest experiences. Inspired by the legendary story of Byrd "Birdie" Dewey and her famed Ben Trovato Estate, The Ben blends stylish sophistication with a welcoming, story-rich atmosphere. Located on the West Palm Beach waterfront with sweeping marina views, our property offers luxury accommodations, Proper Grit, our signature restaurant and bar, vibrant poolside food & beverage service, and is well known for Spruzzo Rooftop Restaurant & Bar-a destination for locals and travelers alike. We also feature versatile meeting spaces and personalized service that celebrates the spirit of hospitality. At The Ben, we live by our signature tagline: "Exactly Like Nothing Else." Every associate plays a part in delivering unforgettable, one-of-a-kind experiences for our guests and team members alike. Learn more at www.thebenwestpalm.com.

Position Summary

Are you a hospitality professional with a passion for leading teams and creating memorable events? Join us at The Ben Hotel as a Banquet Captain and be part of a dynamic, service-driven culture where leadership, precision, and guest satisfaction come first. You'll oversee the setup, execution, and breakdown of banquets and special events, ensuring every detail aligns with our high standards. Working closely with our culinary, sales, and operations teams, you'll lead banquet staff, coordinate logistics, and deliver seamless service that reflects our commitment to excellence.

Responsibilities

Guest Service & Leadership:

• Provide exceptional guest service to all customers.
• Lead the banquet team with motivation and direction, ensuring all standards of quality are upheld.
• Greet guests and accommodate all needs during events.
• Communicate effectively with guests regarding menu items and event details.
• Anticipate guest needs and monitor the dining experience to ensure satisfaction.
• Respond promptly and courteously to any guest requests.
• Maintain a professional and personable appearance at all times.

Event Execution & Support:

• Oversee setup, execution, and clean-up for all banquet events.
• Perform side work to prepare for upcoming events.
• Assure all service areas are kept clean and safe at all times.
• Deliver food and beverages from staging areas to guests as needed.
• Assist other servers during peak periods in delivering food and fulfilling guest requests.
• Train others on plated and reception-style meal services (training provided).
• Act as the on-site point of contact for clients and planners during events.
• Coordinate with culinary and AV teams to ensure smooth service delivery.

Team Development & Operations:

• Train and mentor banquet staff, fostering a culture of hospitality, teamwork, and professionalism.
• Assist with scheduling and staffing to ensure adequate coverage for all events.
• Promote a positive and productive work environment aligned with The Ben's core values.
• Monitor inventory and assist with ordering supplies and equipment.
• Perform other duties as assigned.

Job Qualifications

• High School Diploma required; hospitality or event management education preferred.
• Minimum 2 years of banquet or event service experience, with supervisory experience preferred.
• Strong leadership, communication, and organizational skills.
• Ability to work flexible hours including evenings, weekends, and holidays.
• Reliable transportation to and from work is required.

Here are some reasons our associates like working for us:

Why Join The Ben Hotel & Concord Hospitality?

At Concord Hospitality, we put our Associates First. As part of our team at The Ben Hotel, you'll enjoy competitive wages, medical, dental, vision, life, and disability insurance, 401(k) with company match, tuition assistance, discounted hotel stays, and extensive training and career development opportunities. We're proud of our culture built on our Five Cornerstones: Quality, Integrity, Community, Profitability, and FUN-and we want you to be part of it.

"We Are The Ben!"

We are an equal opportunity employer committed to diversity and inclusion and proud to be part of Concord Hospitality Enterprises.