Data Center Policy And Compliance Manager

Job Description:

The Data Center Policy and Compliance Manager will be responsible for leading the development, implementation, and lifecycle management of policy and standards documentation for the data center operations organization. This critical role ensures regulatory and industry compliance, drives standardization across operational practices, and supports the ongoing resilience and reliability of data center operations.

Key responsibilities include managing vendor compliance and performance, overseeing maintenance programs, and standardizing business continuity planning across all sites. This position provides strategic oversight, program management, and expert guidance to ensure that policies, procedures, and standards are consistently applied, tracked, and continuously improved across the organization.

Key Responsibilities and Essential Job Functions:

Policy and Procedure Management:

• Monitor and maintain a comprehensive inventory of existing operational policies and procedures to ensure accessibility, relevance, and alignment with organizational goals.
• Lead the intake, review, and integration of new policies and procedures into the data center operations framework, ensuring timely implementation and consistency.
• Develop, standardize, and enforce robust business continuity planning (BCP) and disaster recovery (DR) strategies within the Operations organization to mitigate risks and enhance resilience.

Compliance and Audit Management:

• Oversee and coordinate the audit process for Data Center Operations (DCO), ensuring accurate, timely, and thorough documentation to support compliance with internal and external requirements.
• Ensure ongoing regulatory compliance across all data center sites, including adherence to industry standards such as ISO, SOC, PCI, and other relevant frameworks.
• Proactively identify and address compliance gaps, implementing corrective actions and preventive measures as necessary.

Vendor and Maintenance Management:

• Lead vendor management efforts by fostering strong partnerships, monitoring performance against service level agreements (SLAs), and ensuring vendor compliance with organizational policies.
• Oversee the execution and tracking of maintenance programs to uphold operational excellence, reliability, and compliance requirements.
• Maintain accurate and detailed maintenance records, providing insights to support operational decision-making and continuous improvement.

Documentation and Standards:

• Guide the creation, standardization, and implementation of comprehensive operational standards and policy documentation for data center operations.
• Manage the complete lifecycle of all documentation, including version control, updates, and archiving, to ensure accuracy, compliance, and accessibility.
• Collaborate with cross-functional teams to integrate new standards and procedures seamlessly into daily operations.

Required Qualifications

• 7+ in business administration, compliance, or a related field preferred; alternatively, 7+ years in data center operations with proven experience focused on documentation, standards, and compliance.
• Proven experience in policy management, regulatory compliance, and documentation within the data center or technology industry.
• Strong understanding of business continuity planning and maintenance programs.
• Excellent proactive communication and interpersonal skills.
• Ability to work collaboratively with cross-functional teams.
• Strong organizational and project management skills.
• Expertise in regulatory compliance and policy management.
• Proficiency in audit processes and vendor management.
• Ability to develop and implement standards and guidelines.
• Strong analytical and problem-solving abilities.
• Ability to communicate effectively with Operations Staff as well as interdepartmentally.
• Proficiency in the Microsoft Office program suite.
• Other training and experience may be substituted for the job requirements at the manager's discretion.
• Strong attention to detail, making and keeping commitments, and meeting deadlines.

Physical Requirements:

• Ability to sit for extended periods of time
• Moderate or advanced keyboard usage
• Travel less than 25% of the time

Base Pay Range: Annualized salary range offered for this position is estimated to be $100,000 - $125,000. However, the actual pay range depends on each candidate's experience, location, and qualifications.

This position has the following safety hazards:

☒ Ergonomics

☒ Driving (must possess valid driver's license and insurance)

Not meeting every single requirement? No problem! We are looking for candidates who possess unique skills that set them apart from the rest. If you're enthusiastic about this role and believe you have the skills and abilities that would make you successful, don't hesitate to apply today!

Benefits of working at Flexential:

• Medical, Telehealth, Dental and Vision
• 401(k)
• Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)
• Life and AD&D
• Short Term and Long-Term disability
• Flex Paid Time Off (PTO)
• Leave of Absence
• Employee Assistance Program
• Wellness Program
• Rewards and Recognition Program

Benefits are subject to change at the Company's discretion.

EEO Statement: Flexential is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.