Project Manager, Digital Customer Insights

At doTERRA we encourage all employees to seek out opportunities that will expand their skill set. We strive to help achieve personal career goals by providing opportunities of growth and movement throughout the company.

Project Manager, Digital Customer Insights

Job Overview

We are looking for a strategic, data-savvy Senior Project Manager to lead and evolve our Digital Customer Insights initiatives. In this role, you will align and optimize digital performance metrics across platforms, empower leadership with clear, actionable insights, and ensure our digital strategies are always grounded in meaningful data. This position is perfect for someone who thrives in ambiguity, loves telling stories with data, and is passionate about improving the digital customer experience.

Key Responsibilities

• Develop and manage end-to-end digital analytics reporting systems.
• Align KPIs and metrics across multiple platforms for consistency and strategic clarity.
• Educate stakeholders and senior leaders on digital performance metrics and their business impact.
• Create compelling data-driven narratives to inform decisions and strategy.
• Lead cross-functional projects focused on customer experience and digital insight.
• Identify, define, and track key success metrics that support business growth.

Required Qualifications

• 2+ years of experience in Project Management.
• Strong attention to detail and ability to manage multiple initiatives simultaneously.
• Solid foundation in marketing or website analytics.
• Substantial experience managing and implementing Google Analytics on an e-commerce website.
• Ability to synthesize complex datasets and organizational challenges into clear solutions.
• Demonstrated success in identifying and communicating high-impact KPIs.

Technical Skills

• Advanced proficiency in:
• Google Analytics (GA4 preferred)
• Fullstory
• Pendo
• Tableau

Soft Skills

• Collaborative and adaptable mindset.
• Confident navigating complex, cross-functional environments.
• Strong data storytelling and presentation skills.
• Creative problem-solver who uses data to guide decision-making.
• Excellent written and verbal communication skills.
• Skilled at translating technical findings into digestible business insights.

Preferred Qualifications

• Experience managing or integrating multiple analytics platforms.
• Background in customer experience, digital strategy, or transformation initiatives.
• Familiarity with Agile or hybrid project methodologies.

doTERRA International, LLC. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, protected veteran status, or disability.