Systems Analyst III - Consumer Servicing

About Working at Commerce

Building a career here is more than just steps on a ladder. It's about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our commitment doesn't stop there. Our culture is about our people, the ones in our communities and the ones that work with us.

Here, you'll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You'll have the space and resources to grow into the best version of yourself. Because our number one investment is you.

Creating an award-winning culture doesn't come easy. And after 160 years, we know Commerce Bank is only at its best when our people are. If this sounds interesting to you, keep reading and let's talk.

Compensation Range

Annual Salary: $70,500.00 - $83,000.00 (Amount based on relevant experience, skills, and competencies.)

About This Job

The main purpose of this job is to act in the capacity of a business and systems liaison/consultant with internal business lines and vendors to develop and implement technical solutions to business needs. The Systems Analyst serves as the subject matter expert for enterprise-wide Payments Systems lines of business (Commercial Card, Consumer Credit Card and Consumer Debit and Prepaid Cards) and functions as a technical liaison between members of project teams, including third party vendors, to research and/or implement technology solutions with business initiatives, as well as collaborate and coordinate problem solving efforts.

Essential Functions

• Identify and lead changes to enhance team approach to troubleshoot, resolve, apply workarounds, and ultimately apply a quality solution to resolve any technical issue

• Identify problem trends and make recommendations for improvement/solution to management, such as system parameter changes, configuration and troubleshooting of terminal, PC, mainframe based digital software/hardware products, and implementation of new or modification of existing data interfaces between service providers and clients

• Monitor and evaluate system activity and performance, complete quality assurance checks, provide client training, supply ad-hoc reporting through database manipulation, and facilitates mass maintenance to the systems

• Lead activities and tasks necessary to drive projects to completion and ensure project objectives are met

• Manage and forecast collateral inventories, monitor, and evaluate system activity and performance, complete quality assurance checks, provide client training, supply ad-hoc reporting through database manipulation, and facilitate mass maintenance to the systems

• Complete system and account mass maintenance updates as required

• Create and maintain system-oriented procedures

• Provide operational readiness through daily monitoring, maintenance, and support of critical company systems and service providers, supporting multiple lines of business across Lending and Payments Systems

• Support in identifying problem trends and make recommendations for improvement/solution to management, such as system parameter changes, configuration and troubleshooting of terminal, PC, and mainframe based digital software/hardware products, and implementation of new or modification of existing data interfaces between service providers and clients

• Administer system change controls and maintain system access in test and production environments by adhering to policies/procedures and documenting all changes to include updating exiting options for credit or debit card including but not limited to terms, disclosures, user access administration, and custom plastic design

• Perform other duties as assigned

Knowledge, Skills & Abilities Required

• Intermediate knowledge of mainframe and web-based processing applications, technical concepts, and terminology

• Intermediate understanding of file transfer protocol and practices, and line connectivity configurations preferred, as well as batch interfaces

• Intermediate knowledge of credit card compliance and regulations preferred

• Intermediate knowledge of AQT query tool and Structured Query Language (SQL) "sequel" statements

• Intermediate understanding of environment and web service calls/API

• Intermediate knowledge of TSYS card processing platform preferred

• Ability to solve moderate to complex problems and deal with a variety of concrete variables in situations where only limited standards exist

• Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities

• Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills

• Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values

• Intermediate level proficiency with Microsoft Word, Excel, Outlook & Teams

Education & Experience

• Bachelor's Degree or equivalent combination of education and experience required

• 4+ years system analysis, operations or technical project management related work experience required, preferably in bankcard systems

• Bankcard operations experience strongly preferred

• For individuals applying, assigned and/or hired to work in areas with pay transparency requirements, Commerce is required by law to include a reasonable estimate of the compensation range for some roles. This compensation range is for the Systems Analyst III - Consumer Servicing job and contemplates a wide range of factors that are considered in making compensation decisions, including but not limited to location, skill sets, education, relevant experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for any applicable differentials (geographic, bilingual, or shift) that could be associated with the position or where it is filled. At Commerce, compensation decisions are dependent on the facts and circumstances of each situation. A reasonable estimate of the current base pay is $70,500 to $83,000 annually.

#LI-Remote

The candidate selected for this position may be eligible for the following employment benefits: employer sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time. In addition, we offer career development, education assistance, and voluntary supplemental benefits. Click here to learn more.

Location: 811 Main St, Kansas City, Missouri 64105

Time Type:

Full time