Medical Assistant I- Adult Psychiatry

Site: The General Hospital Corporation

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Exciting new MA role in outpatient mental health practices at MGH Psychiatry. Opportunity to work closely with a large and welcoming team of psychiatrists, NPs, and psychologists caring for patients ranging from child to geriatric. Perfect for someone with a strong interest in mental health, desire to work somewhat independently, and have direct patient impact.

Job Summary

Drawing on a broad understanding of Hospital practices and policies and displaying a high degree of initiative and independent judgment, the outpatient psychiatry MA will help to care for patients by assisting clinicians with daily clinical tasks such as providing patient education, responding to patient requests, helping with prescriptions, and facilitating communications between patients, providers, and outside agencies. The incumbent will work in tandem with a team of psychiatrists, nurse practitioners and psychologists, receive general direction from the Medical Director and Practice Manager. The MA will support patient care in 2 main outpatient practices: geriatric psychiatry and the Center for OCD and Related Disorders. The role is part-time (20 hrs. per week) but there is an opportunity to combine it with another part-time MA position currently posted in child outpatient psychiatry to create a full-time position.

Qualifications

Applicants should have interest in mental health and basic knowledge of common psychiatric conditions and medications with two years of clinical experience as an MA.

• Observes, reports, and records pertinent patient information in accordance with the hospital standards in a timely manner in the EMR.
• Assists prescribers by obtaining prior authorizations for psychiatric medications, accomplished by extracting clinical information from the patient chart and coordinating with the care team.
• Performs outreach to outside entities (e.g., pharmacy, visiting nurse agency) to facilitate care.
• Aids intervisit EMR communications between clinicians and patients.
• Administers psychiatric assessment tools (e.g., Columbia suicide severity rating scale) as requested by practice clinicians
• Assists prescribers in queuing up prescription refills.
• Provides health education and shares resources with patients.
• Collects vital signs and weights for a subset of clinic patients as needed.
• Reviews medication list with patients to queue up for physician
• Follows up with patients who miss appointments, documents relevant information in EMR and communicates any pertinent safety or medical information with identified providers.
• Respects and supports patient and family's cultural beliefs and values, individual needs, health goals and treatment preferences.
• Helps to standardize procedures and effectively troubleshoots and resolves issues as they arise. Makes recommendations to supervisors, administrator and/or clinician director for improvements.
• Actively engages in creating a healthy, respectful work environment
• Precepts and mentors new members of the team as needed.
• Performs necessary quality assurance.
• Maintains and updates clinical knowledge and skills based on current nursing practice.
• Adheres to departmental requirements for required training.
• Identifies specific learning needs and goals and collaborates with leadership in developing a plan to meet them.
• Meets regularly with supervising provider concerning clinical care, issues, activities, and the status of projects.
• Performs all other duties or special projects that are practice specific, and that are appropriate to this level of position.

Skills Required:

Psychiatric experience - preferred.

BLS Certification - preferred

Epic experience-preferred

Excellent written and verbal communication skills

Additional Job Details (if applicable)

Education Requirement

Minimum Required:

High school diploma, GED or equivalent

Certificate : Please specify

Some college or Associate's Degree

Bachelor's Degree

Master's Degree

Doctoral Degree

None required

Preferred:

High school diploma, GED or equivalent

Certificate : Please specify

Some college or Associate's Degree

Bachelor's Degree

Master's Degree

Doctoral Degree

Field of Study/Additional Specialized Training:

Psychiatry or mental health

Equivalent Experience - please document if educational requirements can be met through equivalent experience:

Not Applicable

Experience

Preferred:

2 Years work experience in medical setting, ideally outpatient

Psychiatric or mental health experience preferred although not required if strong outpatient experience

Working Conditions

Outpatient Mental Health Clinic in a large urban hospital. Option for hybrid work.

The information contained in this document is intended to describe the general contents and requirements of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive statement of all duties, responsibilities or skills of individuals so classified.

Remote Type

Hybrid

Work Location

15 Parkman Street

Scheduled Weekly Hours

20

Employee Type

Regular

Work Shift

Day (United States of America)

EEO Statement:

The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

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