Bdc/Internet Manager-Acura

BDC/Internet Representative

Acura of Laurel | All Roads

Acura of Laurel is hiring a driven, customer-focused BDC/Internet Representative to engage prospects, schedule appointments, and help grow our sales pipeline through phone, email, chat, and social outreach. Prior automotive and/or call center experience is preferred. This role offers a base salary with a strong bonus opportunity and clear paths for advancement.

Compensation & Schedule

• Compensation: 50K-100K

• Schedule: Full-time, on-site.

Benefits

• Excellent earning potential and advancement opportunities

• Employee pricing on vehicles

• Medical, dental, vision, disability, life, and supplemental insurance (eligible on the first of the month after 30 days)

• 401(k) with company contribution

• Paid time off and company-paid holidays

• Tuition reimbursement program

Responsibilities

• Generate leads and identify prospective vehicle buyers via outbound activities (phone, email, chat, social)

• Set and confirm sales appointments for customers to visit the dealership

• Deliver exceptional customer service: answer inquiries, provide product information, resolve basic concerns

• Accurately record and maintain customer interactions and next steps in the CRM (CDK)

• Communicate professionally, courteously, and tactfully across all channels

• Multi-task and prioritize in a fast-paced environment

• Perform all other duties as assigned

Requirements

• Prior automotive BDC and/or call center experience

• Strong phone presence, written communication, and follow-up discipline

• CRM proficiency (CDK experience a plus)

• Organized, detail-oriented, and comfortable with KPIs/appointment goals

Work Authorization

All Roads does not provide H1-B sponsorship. No security clearance required.

AAP/EEO Statement

All Roads Company and its subsidiaries are committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. All Roads will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business.

Apply Today!

Join Acura of Laurel and take the next step in your automotive leadership career with a company that values your expertise and supports your success.

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