Behavioral Health Clinic Coordinator

Job Title: Behavioral Health Clinic Coordinator

Department: Operations/Administration

Status: Full-time, exempt 

Salary Range: $50,000 - $58,000 annually

Reports To: Clinical Director 

Location: Potential work from home; based out of Lake County

About Youth & Family Counseling (YFC):At YFC, we believe that mental health care should be accessible, affordable, and exceptional. For over 60 years, we've been helping individuals and families thrive through compassionate, high-quality outpatient counseling services. Our team is passionate about closing the gap in clinical excellence through empowerment, professional growth, and community connection.

About the Role: 

The Behavioral Health Clinic Coordinator plays a vital role in ensuring that YFC's clinical and administrative systems run smoothly, accurately, and efficiently. This position supports the foundation that allows clinicians to focus on what matters most—delivering quality care to clients. From billing and credentialing to data integrity and workflow optimization, this role combines detail orientation with mission-driven purpose.If you love creating order out of complexity, improving systems, and collaborating across teams, this position is for you.

Key Responsibilities:

• Streamline Clinical Operations: Develop and refine internal workflows to improve efficiency, accuracy, and communication across departments.
• Revenue Cycle & Billing Support: Process client charges, problem-solving insurance claim rejections, prepare invoices, monitor aging reports, and ensure timely account updates.
• Credentialing & Empanelment: Assist with clinician credentialing and insurance panel management to maintain compliance and readiness.
• Data Management: Maintain accurate and confidential client records in the EHR and practice management systems.
• Productivity Tracking: Collect and report clinician productivity metrics to inform data-driven decision-making.
• Compliance & Record Retention: Support organizational recordkeeping protocols, including archiving and annual file destruction.
• Collaboration: Partner with the Director of Clinical Services and other departments to advance YFC's mission and operational excellence.

Qualifications:

• Associate's degree required; Bachelor's degree in business administration, healthcare management, or related field preferred.
• Minimum 2 years of experience in administrative, billing, or data management roles—preferably in a healthcare or behavioral health setting.
• Familiarity with EHR and practice management systems; knowledge of insurance billing and credentialing is a plus.
• Proficient in Microsoft Office Suite (Excel, Outlook, Word) with strong data entry accuracy.
• Organized multitasker who thrives in a dynamic, mission-driven environment.
• Strong interpersonal communication, confidentiality, and problem-solving skills.
• Valid driver's license required.

Why Join YFC?

• Collaborative, growth-oriented culture rooted in integrity and compassion.
• Opportunities for professional development and advancement.
• Flexible work environment with meaningful community impact.
• Be part of a mission that makes mental health care accessible to all.