Behavioral Health Referral Specialist

ESSENTIAL JOB DUTIES

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Answers incoming department referral calls, ensuring that all patients are contacted and routed appropriately. (15%)
• Under the direction of the Clinical Care Coordinator, reviews and screens all referrals for adult patients, routing to the Program Manager for assignment. (15%)
• Under the direction of the Clinical Care Coordinator, reviews referrals and schedules Welcome Sessions for the child/adolescent behavioral health department. (15%)
• Manages referral desktop in EMR for adult behavioral health, children/adolescent behavioral health and psychiatry services. (15%)
• Screens for transfers of care to other BH Settings/levels of care when needed, appropriately routing these to the appropriate BH Program Manager to determine the final decision. (15%)
• Maintains appropriate and timely documentation, completing appropriate screening questions in EMR system. (15%)
• Actively participates in meetings as needed. (5%)
• Assist in any other tasks as deemed necessary by the multifunctional team. (5%)

Note: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for the job. Duties, responsibilities, and activities may change at any time with or without notice.

MARGINAL JOB DUTIES

• All other duties as assigned

JOB SPECIFICATIONS

• Education: High School diploma or equivalent required. Additional education in a healthcare related field is preferred.
• Licensure: N/A
• Experience: Minimum oof one (1) year experience in the behavioral health setting is required.
• Skills: Excellent telephone etiquette. Skilled in written and oral communication. Able to demonstrate positive customer services skills. Preference for understanding/documentation within EMR systems.
• Interpersonal Skills: Able to prioritize activities on a short and long-term basis and able to handle multiple tasks efficiently and effectively. Able to resolve interpersonal and professional conflicts appropriately. Able to develop and maintain cooperative and effective working relationships with clinical management and colleagues.
• Physical Effort: Must be able to lift, carry, push, pull, and or twist while holding up to 25 lbs. frequently.
• Hours of Work: Full time; Flexible and varied
• Travel: Generally, not required for this position. Travel for meetings and/or conferences if scheduled. Reimbursement for usage of personal vehicle as outlined under GLBHC's policy.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.