Benefits & HR Coordinator

Title: Benefits & HR Coordinator

Location: US, Remote

Business Unit: Shared Services

About CAI

CAI is a leading provider of digital work execution platforms designed to enhance operational efficiency and drive productivity in industrial environments. CAI’s platform leverages advanced technology to convert complex, paper-based procedures into streamlined, digital workflows. By enabling real-time data collection and integration, CAI facilitates greater visibility into work processes, allowing organizations to make informed decisions, optimize performance, and ensure compliance.

In addition to robust workflow management capabilities, CAI emphasizes data-driven insights to foster continuous improvement. CAI's solutions are tailored to address the unique challenges of industries such as manufacturing, energy, and pharmaceuticals, helping organizations achieve higher operational standards and reduce costs. With a commitment to innovation and user-centric design, CAI empowers businesses to transition from traditional practices to a modern, digital approach, driving growth and enhancing efficiency.

Position SummaryThe Benefits & HR Coordinator supports day-to-day HR operations with a primary focus on employee benefits, onboarding/offboarding, and basic HR and payroll administrative tasks. This role serves as a first point of contact for employee questions, works closely with our benefits brokers and vendors, and assists with maintaining accurate HR and payroll records. The ideal candidate is detail-oriented, responsive, organized, and comfortable working in a fast-paced environment.

Key Responsibilities

Benefits Administration

• Serve as the first point of contact for general benefits questions (medical, dental, vision, 401k, leave programs, etc.).
• Partner with benefits brokers to resolve employee inquiries, eligibility issues, or escalations.
• Process benefit enrollments, changes, and terminations in HRIS/benefit platforms.
• Assist with annual open enrollment, including communications, data audits, and vendor coordination.
• Maintain accurate and compliant benefits records.

HR Coordination

• Support employee onboarding, including preparing offer packets, collecting documentation, initiating background checks, and setting up new hires in HRIS
• Coordinate employee offboarding tasks such as system terminations, final pay inputs, COBRA notices (working with vendor), and exit documentation.
• Respond to routine employee questions regarding policies, PTO, pay cycles, and HR processes.
• Maintain personnel files and ensure data accuracy across systems.

Payroll & Compliance Support

• Assist payroll team with new hire setups, terminations, benefit deductions, and basic payroll changes.
• Monitor and update payroll tax account information across state and local jurisdictions as needed.
• Maintain accounts and respond to notices in unemployment portals and state tax websites.
• Support the completion of employment verifications and compliance documentation.

Qualifications

• 3-5 years of experience in HR, benefits administration, or payroll support (preferred).
• Familiarity with HRIS and benefits platforms; ability to learn new systems quickly.
• Strong attention to detail, organization, and follow-through.
• Excellent communication and customer-service skills.
• Ability to handle confidential information with integrity and professionalism.
• Experience with multi-state payroll tax or unemployment portals is a plus.

Key Competencies

• Employee and customer-focused
• Problem-solving and resourcefulness
• Deadline-oriented
• Tech-savvy with strong administrative skills
• Collaborative mindset

CAI Software is an “EEO/Veterans/Disabled employer.”

Equal Employment Opportunity

CAI Softwareis an Equal Opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, sex (including pregnancy, sexual orientation, and gender identity or expression), religion, disability, , genetic information, marital status, veteran status, or any other basis protected by local, state or federal law.

Disability Accommodation

CAI Softwareendeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use the online application process and need an alternative method for applying, please contact us at talent.acquisition@caisoft.com or send an e-mail with your specific accommodation request.

Work Authorization

Applicants must be authorized to work in the United States. CAI Software does not unlawfully discriminate on the basis of citizenship or immigration status in accordance with theImmigration Reform and Control Act of 1986 (IRCA).

Pay Transparency Nondiscrimination

CAI Softwarewill not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c).