Benefits & Leave Administrator | Human Resources | Full Time | Day

Summary

Reporting to the Director of Total Rewards and HR Operations, The Benefits and Leave Administrator functions as a liaison between vendors and employees and advises employees on eligibility, coverage, and other benefits matters including retirement plans. The role develops and maintains benefits programs, compiles and maintains benefits records and documents and ensures accuracy of employee benefits data, including that from third party vendors. This role also develops and prepares communications to employees about benefit programs, procedures, claims and government mandated disclosures. In addition, this role serves as Concord Hospital's primary contact and subject matter expert on leave of absence, and ADA matters. The incumbent in this job pursues proactive education, communication, and process improvement, while working with employees and managers in a highly responsive and compassionate manner.

Responsibilities

Benefits Administration

• Administer employee benefits programs to include, but not limited to: benefits enrollments, plan changes and benefit related claims, prepare and conduct benefits meetings with internal and external partners. Communicates benefit information to employees, including new hires and existing employees.

• Processes enrollments, changes and termination of employee benefits including management of ACA process.

• Serve as primary contact with carriers and third-party administrators, responds to benefits inquiries from employees relating to status changes, plan provisions, and other general inquiries.

• Ensures plans and policies are compliant with federal, state, and regulatory requirements.

• Research, explore, recommend, design and implement new programs to ensure best plans, value and options for employees.

• Provides guidance, support and education to employees regarding their retirement plans and assists with administrative support to those plans to employees, retirees and beneficiaries.

Leave Administration

• Serves as the primary point of contact for employees seeking information with leave requests, providing guidance and support throughout the process. Collaborates with manager and escalates issues when appropriate to aligned HRBP.

• Serves as primary point of contact with external third party leave administrators.

• Maintains working knowledge of federal and state requirements pertaining to ADA, EEOC, FMLA, NHPFML and military leave.

• Develop, implement and maintain leave policies and procedures.

• Manages administrative aspects of leave claims and works closely with payroll and managers to ensure leave time processing and tracking is accurate and timely.

Education

Bachelor's Degree in Business Administration, Human Resources or a related field or Bachelor's Degree in unrelated field with commensurate work experience.

Certification, Registration & Licensure

None required.

Experience

• 4+ years' experience in the administration of self-insured benefits programs.

• Demonstrated strength in written and verbal communication of complex benefits and policies to all levels of employees (including organization level and subject knowledge).

• Proven ability to drive key programs and events from initiation to closure in a successful and creative way.

Concord Hospital is an Equal Employment Opportunity employer. It is our policy to provide equal opportunity to all employees and applicants and to prohibit any discrimination because of race, color, religion, sex, sexual orientation, gender, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status.

Know Your Rights: Workplace Discrimination is Illegal

Applicants to and employees of this company are protected under federal law from discrimination on several bases. Follow the link above to find out more.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, you may contact Human Resources at 603-230-7269.

Physical and Work Requirements

The physical demands and characteristics of the work environment described here are representative of those that will be encountered by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The Dictionary of Occupational Titles Material Handling Classification is LIGHT. The employee must regularly lift, carry or push/pull less than 10 pounds, frequently lift, carry or push/pull up to 10 pounds, and occasionally lift, carry or push/pull up to 20 pounds.

While performing the duties of this Job, the employee is regularly required to do fine motor, do repetitive motion, hear, sit, and speak. The employee is occasionally required to bend, kneel, reach, squat, stand, climb and walk.

Specific vision abilities required by this job include far vision, and near vision.

The noise level in the work environment is usually moderate.