Benefits Consulting Practice Account Manager (Remote)

The Benefits Consulting Practice (BCP) Account Manager is a strategic role responsible for day-to-day account management of client elected coverages through partner carriers/vendors. This position builds and maintains trusted relationships with clients and partners by identifying, analyzing, communicating, influencing, and demonstrating the value of elected coverages. Furthermore, this individual will serve as a primary facilitator to lead integrations, resolve administrative issues, and recommend best practice approaches with clients and partner carriers/vendors.

Key Responsibilities:

• Build and maintain strong relationships with clients and partner carriers/vendors.
• Lead integration efforts for new coverages and vendor partnerships.
• Resolve administrative and operational issues efficiently and professionally.
• Analyze client needs and recommend best practice approaches to coverage strategy.
• Communicate the value and impact of elected coverages to clients and stakeholders.
• Collaborate cross-functionally with internal teams to ensure alignment and execution.

Essential Duties:

Partnership Development

• Champion Businessolver's mission, vision, and values, fostering a collaborative team environment.
• Build and maintain strategic partnerships with carriers, vendor partners, and internal teams.
• Develop and maintain best practice documentation, including playbooks, engagement guides, and SOPs.

Partner and Client Engagement and Support

• Lead recurring meetings and project sessions with partners, clients, and internal teams.
• Collaborate with stakeholders to resolve escalations and ensure service excellence.
• Maintain accurate and current partner information, including services and pricing.
• Track partner performance using scorecards, KPIs, ROI models, and trend data.

Operational Integration and Training

• Analyze and configure file requirements and operational processes for seamless integration.
• Train partners on Businessolver's products, services, and value proposition.

Adaptability and Ethics

• Take on additional responsibilities as needed, demonstrating flexibility and initiative.
• Uphold organizational policies and maintain high ethical standards.

Qualifications:

• Minimum of 5 years of experience in account management, benefits administration, or a related field.
• Proven ability to manage client relationships and vendor partnerships.
• Strong project management, analytical, communication, and problem-solving skills.
• Experience with benefit coverage programs and carrier/vendor integrations.
• Ability to influence stakeholders and drive strategic initiatives.
• Proficient in Microsoft Office (especially Excel), Salesforce, and familiar with XML, EDI, and data mapping tools.

The pay range for this position is $69,000 to $108,000 per year (pay to be determined by the applicant's education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data).

This role is eligible to receive an annual incentive bonus based on performance.