Deployment Specialist

Important Info

• Location: Customer sites throughout Minnesota

• Length of contract: 6 months

• This position is a travel-heavy position - successful candidates should be prepared to travel 100% throughout North America

Ready to build the future of robotics with us?

Avidbots is growing fast and we're looking for a passionate Deployment Specialist to join our team. If you're driven by innovation, excited by cutting-edge technology, and thrive in a collaborative environment, we want to hear from you.

What you'll do:

• Travel to customer sites across North America to lead deployments, site assessments, and training sessions for customers, partners, and vendors

• Ensure cleaning plans and robot configurations are safe, effective, and aligned with customer expectations

• Monitor robot performance post-deployment and provide analytics and feedback to internal teams

• Work with internal departments (Shipping, Product, Engineering, QA, Support, etc.) to resolve deployment-related issues

• Document deployment activities using Salesforce and internal systems

• Collect and communicate customer feedback during and after deployments to relevant stakeholders

• Manage and update customer-facing training materials (manuals, procedures, videos, support site)

• Assist with robots used for demos, tradeshows, roadshows, and customer visits

• Schedule and lead pre-deployment calls with customers, and provide post-deployment follow-ups and support

• Manage travel logistics and expenses in compliance with company policies

What we're looking for:

• 3+ years in a customer-facing, field-based technical role (deployments, onboarding, field engineering, etc.)

• Strong troubleshooting skills and comfort working hands-on with hardware/software products

• Excellent communication and interpersonal skills

• Self-motivated and comfortable working independently in dynamic environment

• Experience using Salesforce or similar CRM and documentation tools

• Hold a valid driver's license and passport

• Able to travel up 100% throughout North America

• Successfully complete pre-employment onboarding requirements that may include criminal/civil background checks

Bonus points if you have:

• Experience with robotic deployments, automation technologies, or industrial equipment

• Background in customer onboarding, technical training, or field support

• Experience managing projects involving hardware, software, and customer coordination

• Ability to interpret data reports and provide meaningful insights

• Familiarity with safety protocols and site readiness assessments

Why you'll love working here:

• Work with innovative robotics technology that's shaping the future of autonomous cleaning
• Grow alongside a fast-expanding company with exciting career development opportunities
• Collaborate with a global team and be part of a dynamic, diverse, and inclusive workforce
• Access comprehensive benefits including health, dental, and wellness coverage
• Thrive in a collaborative environment where your ideas and contributions truly matter

About Avidbots:

Avidbots is a leader in autonomous cleaning solutions, transforming the way commercial and industrial spaces maintain cleanliness. Our robots, including Neo 2 and Kas, combine advanced navigation and data-driven insights to deliver efficient, sustainable cleaning across industries like retail, airports, and warehouses.

• Applicants must be currently authorized to work in the USA for any employer

Diversity & Inclusion at Avidbots:

Avidbots is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We celebrate the unique perspectives that come from our multicultural team, including our roots as a company founded by international students. Our leadership holds the same standards of respect and inclusivity as every team member. We pride ourselves on providing a safe, respectful environment free from discrimination or hate, and we embrace diversity in all its forms whether race, religion, gender, or sexual orientation.

If you require accommodation during the recruitment process, please let us know. We're happy to provide support.