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Bilingual Virtual Support Lead | In-Office

Guardian TaxIrvine, CA
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Job Description

 Bilingual Virtual Support Lead | In-Office (In-Person | Irvine, CA)


Love being the go-to person everyone counts on? Let's make it official.

We're on the hunt for a fun, organized, and Bilingual Virtual Support to help keep our amazing in-house Virtual Assistant (VA) team running smoothly — especially the folks handling customer support.

No boring micromanaging here — this is all about keeping things moving, helping your teammates stay on track, and making sure every client request gets handled with care.

Location: In-Office | Irvine, CA
⏰ Schedule: Full-Time | Monday–Friday
Pay: $20–$25/hr depending on experience

What You'll Actually Be Doing (aka: the easy-to-love stuff):

  • Checking in with your VA crew to make sure callbacks and client requests don't fall through the cracks
  • Sending simple SMS follow-ups (yep, it's that easy)
  • Organizing support tickets so they go to the right person
  • Answering questions and being the go-to helper when the team needs clarity
  • Keeping things light, positive, and productive — because no one likes a stressful workday

You'll be working alongside Nancy and Sabrina, two of the coolest people you'll ever meet. Seriously, they've got your back.


You're a Great Fit If You:

  • Speak both English and Spanish fluently (this one's a must!)
  • Are naturally helpful and love making people's lives easier
  • Are comfortable leading without being bossy — more like a supportive big sibling
  • Stay organized even when things get a little chaotic
  • Know your way around texting, emailing, and using online tools (or can pick it up fast)
  • Have experience in tax or finance? Awesome. If not, we'll show you the ropes


Pay Breakdown:

  • $20–$22/hr if you're newer to the tax/finance world
  • $23–$25/hr if you've worked in the tax industry before and already know the lingo


This role is perfect for someone who's got great people skills, wants to grow their leadership experience, and loves keeping teams happy and organized. No crazy qualifications needed — just the drive to be a reliable, friendly point of contact.

Sound like you? Let's chat.
Apply now and come hang out with us in Irvine — we're fun, we promise.