Bilingual Service Advisor - Norris Ford

Bilingual Service Advisor- Norris Ford

Dundalk, MD | All Roads

Norris Ford in Dundalk is hiring an experienced Bilingual (Spanish/English) Service Advisor to be the first point of contact in our Service Department. You'll coordinate vehicle maintenance and repairs, communicate clearly with customers and technicians, and ensure a smooth, high-quality service experience.

Compensation

• $50,000-$125,000 annually (base + commission, based on experience and results)
• Full-time, 7am- 5/6pm 5 days a week

Benefits

• Medical, dental, vision, disability, life, and supplemental insurance (available the 1st of the month after 30 days of employment)
• 401(k) with company contribution
• Paid time off and company-paid holidays
• Tuition reimbursement program
• Employee referral bonus program

Responsibilities

• Greet customers, open repair orders, and set clear expectations on timing and costs
• Schedule service appointments and prepare accurate estimates based on manufacturer guidelines
• Explain recommended maintenance/repairs and obtain approvals
• Provide timely status updates; coordinate with technicians and Parts to keep jobs on track
• Document all work performed, parts used, and customer communications
• Build relationships that drive repeat business and referrals
• Perform other duties as assigned

Requirements

• High school diploma or GED
• Valid driver's license
• Bilingual in Spanish and English
• Strong customer service and communication skills
• Ability to multi-task, prioritize, and stay organized in a fast-paced environment
• Basic automotive knowledge; dealership experience preferred

Position Type/Expected Hours of Work

Full-time; schedule varies within business hours, including some evenings or Saturdays as needed

Work Authorization/Security Clearance

All Roads Company does not provide H1-B sponsorship. No security clearance required.

AAP/EEO Statement

All Roads Company and its subsidiaries are committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. All Roads will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business.

Apply Today!

Bring your service expertise and people skills to a thriving dealership-apply now to join the Norris Ford team.