Bilingual Team Lead - Collections (Ut)

Progressive Leasing is a leading provider of in-store and e-commerce lease-to-own solutions. As an almost 20+ year old FinTech company that has gone from start-up to industry leader, we know how to innovate, simplify, and value all people. We are a company founded on our grit and we are constantly looking to the future. As an ever-evolving group of entrepreneurs and technologists, we strive to do the right thing period in all aspects of our work. We are a subsidiary of PROG Holdings (NYSE: PRG), an exciting FinTech holding company, with three business segments including Progressive, Vive Financial, and Four, a Buy Now Pay Later (BNPL) platform.

We are currently hiring a Bilingual Team Lead - Collections to help grow our company and ensure our mission is achieved!

This role is a work from home position and can be performed remotely within a 60-mile radius of Draper, UT.

Employee Value Proposition (EVP): PROG is dedicated to providing people with opportunity; opportunity for inclusive collaboration, opportunity for innovation, and opportunity for development.

WE ARE: A team of operations experts that are crucial to the operational excellence and world-class experience that we provide to our customers. Progressive Leasing is known for the high-quality assistance that we provide, and we love to continuously pursue excellence and compassion in all that we do!

YOU ARE: An excited professional that knows that working hard and having fun are two peas in the same pod! The Team Lead position is crucial to the operational excellence and world class experience we provide to our customers. You will have the opportunity to mentor and motivate members of your team to achieve performance goals while modeling the same behaviors.

YOUR DAY-TO-DAY:

• Train team members on effective customer interaction methods

• Examine team behavior and practices to provide constructive feedback and direction.

• Motivate team members to achieve desired results

• Ensure that service levels consistently exceed expectations for the team

• Handle inbound and outbound calls

• Work with Progressive Customers and provide exceptional customer experiences

• Manage and accurately document account details

• Work with Supervisor to set weekly/monthly goals with the team

• Responsible for agent growth and development

• Act as the first primary responder to questions from team

YOU'LL BRING:

• Fluency in both English and Spanish required

• Collections experience required

• Ability to work weekdays, 11:30AM-8:00PM MST, plus Saturdays

• Excellent communication skills, both written and verbal

• Strong interpersonal skills with the proven ability to interact confidently and professionally with Customers

• Proficiency with Microsoft Office Suite (Excel functions and formulas a plus)

• Proven ability to coach and mentor others

• General knowledge of the Fair Debt Collection Protection Act and Telephone Consumer Protection Act

• Previous leadership experience a plus

Progressive Leasing welcomes and encourages diversity in the workplace. We do not discriminate in any aspect of employment on the basis of race, color, religion, national origin, ancestry, gender, sexual orientation, gender identity and/or expression, age, veteran status, disability, or any other characteristic protected by federal, state, or local employment discrimination laws where Progressive Leasing does business.