Billing Analyst

The A/R Billing Analyst serves as Maxio's face to the customer, joining a collaborative, customer-focused Finance team. This role ensures the accuracy and timeliness of customer billing and collections, supporting strong cash flow and a seamless client experience.

Working side-by-side with the A/R Accountant, the Billing Analyst maintains audit-ready records, upholds compliance, and collaborates across Support, Sales, and Customer Success. The position operates extensively within the Maxio billing platform-the same system our customers use-ensuring operational excellence through first-hand product expertise.

Essential Duties & Responsibilities

• Manage customer communications via Zendesk, ensuring timely and professional responses to billing inquiries.

• Set up and maintain customer contacts, transactions, and invoicing schedules within the Maxio platform.

• Conduct daily transaction reviews to ensure accuracy and identify expired or incomplete transactions.

• Support collections efforts by monitoring overdue accounts, researching payment statuses, and coordinating outreach.

• Assist with customer account suspensions in accordance with company policy.

• Contribute to monthly sales tax reconciliations and reporting.

• Perform ad hoc financial analyses to support operational and strategic decisions.

Knowledge, Skills, and Abilities (KSAOs)

• Financial Reporting & Compliance: Ensures accurate accounts receivable reporting aligned with company policies and financial regulations.

• Risk Mitigation & Internal Controls: Implements processes that reduce financial risk and strengthen A/R operations.

• Time Management: Prioritizes tasks effectively to maintain smooth invoicing and collections processes.

• Strategic Thinking: Interprets system data and customer contracts to ensure accurate and compliant billing.

• Integrity: Upholds ethical standards in all financial transactions and customer interactions.

• Collaboration: Partners closely with Finance, Sales, and Customer Success to maintain alignment and efficiency.

• Stakeholder Relationship Management: Builds trusted relationships with customers, vendors, and internal teams.

Core Values (HYPE)

• Honest & Open: We communicate transparently and with accountability.

• Your Input Matters: We value feedback that drives continuous improvement.

• Passion for Progress: We seek innovative ways to streamline A/R operations and improve the customer experience.

• Expect Excellence: We take pride in delivering accurate, timely, and customer-centric financial outcomes.

Minimum Qualifications

• Associate's degree in Accounting, Finance, or a related field.

• Strong attention to detail and analytical skills.

• Proven ability to work accurately and independently in a fast-paced environment.

• Advanced proficiency in Microsoft Excel (pivot tables, lookups, etc.).

• Excellent verbal and written communication skills.

• Demonstrated time and stakeholder management abilities.