Billing & VA Authorization Specialist

• Submit, track, and manage VA authorizations, ensuring all required documentation is complete and processed timely
• Receive and respond to patient phone calls related to billing inquiries, insurance coverage, and account questions
• Sort, review, and route incoming faxes related to VA authorizations, insurance correspondence, and claims documentation
• Collect patient payments and assist with payment posting and account resolution
• Submit insurance claims accurately and timely across multiple payers, including VA and commercial carriers
• Work within multiple insurance portals and payer websites to verify coverage, submit claims, and monitor claim status
• Assist with follow-up on unpaid or denied claims as assigned
• Maintain accurate and detailed documentation within billing systems and patient accounts
• Collaborate with front office, clinical teams, and billing staff to resolve authorization and billing issues
• Adhere to HIPAA, billing regulations, and organizational policies and procedures
• Other duties as assigned

• Prior experience in medical billing, insurance, or revenue cycle operations preferred
• Experience with VA authorizations strongly preferred
• Familiarity with insurance portals and claims submission processes
• Strong customer service and communication skills with a patient-centered approach
• Excellent attention to detail and organizational skills
• Ability to manage multiple priorities in a fast-paced environment
• Proficiency with computer systems and ability to learn billing software
• High school diploma or equivalent required; additional healthcare or billing training a plus

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