Billing Operations Coordinator

Join Goodwin’s Global Operations Team, and make a real impact on a global scale. At Goodwin, we work with some of the world’s most successful and innovative investors, entrepreneurs and disruptors in the life sciences, private equity, real estate, technology and financial industries, and where they converge. As part of the Global Operations Team – all business professionals at the firm – you’ll collaborate with colleagues from varied backgrounds and experiences, fostering an environment where cross-functional learning, networking, and collaboration are at the core of what we do.

Here, we’re not just supporting a law firm; we’re partnering with attorneys and clients to deliver cutting-edge solutions in high-stakes litigation and dispute resolution, world-class regulatory compliance and advisory services, and complex transactions. Our commitment to integrity, ingenuity, agility, and ambition drives us, and we’re proud to have been recognised as the “Best Business Team” by The American Lawyer.

This is your opportunity to grow professionally in a dynamic, global environment, surrounded by forward-thinking peers.

 We are seeking a meticulous and dedicated Billing Operations Coordinator to join our team. In this role, you will be responsible for the ongoing maintenance and accuracy of billing processes for our partners, secretaries, and their clients. You will ensure that all client and matter information is consistently maintained across our systems, in strict adherence to engagement letters and outside counsel guidelines. Your role will be pivotal in supporting the billing department with process management and system configuration governance, ensuring timely and precise entries into the firm’s billing system while delivering exceptional customer service .

Key Responsibilities:

• Finance Operations Management: Monitor the Finance Operations mailbox/ticketing system and promptly action requests.
• Client and Matter Setup: Assign or create bill groups for new clients and matters, and conduct thorough intake reviews.
• System Updates: Regularly review and update the billing system to ensure compliance with engagement letters and outside counsel guidelines, including setting up disbursement constraints, custom action codes, and custom matter plans.
• Data Maintenance: Update client/matter designations, industry codes, contact names, and addresses, including managing any outstanding prebills.
• Billing Group Management: Create bill groups, consolidate matters, and set up split payors that are not clients.
• Reporting: Prepare detailed reports for partners on designations, client, matter, and portfolio reporting.
• Attorney Transition Support: Reassign designations for departed attorneys and generate client and matter reports to facilitate their transition.
• Matter Management: Reopen and inactivate/close matters as needed.
• Information Maintenance: Maintain comprehensive client/matter maintenance information and update CRA/MBA/MRA and RES for partners.

Qualifications/Experience/Knowledge:

• Experience: 1-3 years of experience in a professional services time and materials billing environment, with a preference for law firm billing experience.
• Policy Adherence: Strong ability to adhere to and apply billing department policies and procedures.
• Analytical Skills: Excellent analytical skills with a high level of attention to detail.
• Communication: Strong written and oral communication skills
• Experience: 1-3 years of experience in a professional services time and materials billing environment, with a preference for law firm billing experience.
• Policy Adherence: Strong ability to adhere to and apply billing department policies and procedures.
• Analytical Skills: Excellent analytical skills with a high level of attention to detail.
• Communication: Strong written and oral communication skills
• Technical Proficiency: Advanced proficiency in MS Excel and familiarity with MS Office, including MS Word, PowerPoint, and Billing Software Aderant/Elite.
• Customer Service: Ability to provide exceptional customer service in a fast-paced environment.
• Task Management: Proven ability to handle a high volume of tasks while maintaining meticulous attention to detail and prioritizing effectively.

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Benefits and More

At Goodwin, you will discover your next career opportunity with a rewarding compensation package and comprehensive benefits, including:

• Flexible work arrangements and hybrid work schedule

• Health, dental, and vision insurance

• Life and disability insurance

• Retirement & Savings Plan

• Emergency back-up child and adult care

• Paid vacation, sick time off, and holidays

• Professional development and career advancement opportunities

• Employee recognition and reward programs

• Employee wellness and assistance programs

• Employee discounts and perks

​Consistent with the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance an arrest and conviction record will not automatically disqualify a qualified applicant from consideration.

Consistent with the SF Fair Chance Ordinance, an arrest and conviction record will not automatically disqualify a qualified applicant from consideration.

Goodwin Procter LLP is an equal opportunity employer. This means that Goodwin Procter LLP considers applicants for employment, and makes employment decisions without unlawful discrimination on the basis of race, color, gender, gender identity or expression, age, religion, national origin, citizenship status, disability, medical condition, genetic information, marital status, sexual orientation, military or veteran status, or other legally protected status.

To request a reasonable accommodation to participate in the job application or interview process in the US, contact the Benefits Department by email or by phone at 617-570-1800. To request any disability or neurodivergence related accommodations to participate in the job application or interview process in the UK or Germany, please email the Recruiting Department. Any information you provide will be in the strictest confidence, and only used for the purpose of providing the accommodations needed. Requesting accommodations will not adversely affect the outcome of your application.
 

This position is eligible for overtime: Yes

The Target Salary Range For This Position Varies By Location And Is Commensurate With Relevant Experience: 72,900.00 - 90,000.00