Billing Representative

We are seeking a detail-oriented, customer-focused Billing Representative to support our billing team. This role involves managing billing queues, resolving minor discrepancies, assisting staff and providers with routine billing questions, and supporting smooth clinic operations. This position is ideal for someone with some billing or healthcare office experience who wants to contribute in a fast-paced, team-oriented environment.

Billing Representative Essential Responsibilities (other duties may be assigned):

• Manage and monitor daily billing queues to ensure timely follow-up

• Respond to incoming billing-related phone calls from patients and providers

• Research and resolve minor billing discrepancies

• Assist with patient account reviews and follow-up on outstanding balances

• Work collaboratively with clinic staff and providers to answer routine billing questions

• Cross-train in clinic administrative tasks as needed

• Escalate complex billing issues to senior staff

• Maintain accurate records of billing communications and activities

• Provide excellent customer service in all interactions

Billing Representative Required Skills and Experience:

• High school diploma or equivalent required

• 1+ years of billing or healthcare office experience preferred

• Strong attention to detail and organizational skills

• Good verbal and written communication skills

• Ability to manage multiple tasks and prioritize effectively

• Comfortable using computer software, including Microsoft Office (Word, Excel, Outlook)

• Friendly, professional, and customer-service oriented

Billing Representative Physical Requirements:

The physical demands described here represent those required to perform essential job functions. Reasonable accommodation may be made for individuals with disabilities. While performing this role, the employee must regularly:

• Sit, talk, hear, and use hands to write, type, or operate office equipment
• Occasionally reach with hands and arms; climb, balance, stoop, kneel, crouch, crawl, and smell
• Perform repetitive motions, including reaching overhead and typing
• Lift up to 50 pounds occasionally and carry objects weighing up to 25 pounds
• Maintain peripheral vision, depth perception, and focus adjustments

Billing Representative Benefits Offered:

• Health Insurance (Single & Family plans available)
• Life Insurance
• Disability Insurance
• 401(k) Plan with Company Match
• Employee Discount Program
• Paid Time Off (PTO)
• Paid Holidays