Billing Specialist

COMPANY INFORMATION

Delta Dental of Minnesota is proud to be the largest regional provider of dental benefits, serving over 7,000 Minnesota and North Dakota-based purchasing groups and 4.5 million members nationwide. We aim to provide a work environment that engages each individual while encouraging growth and professional development. We are proud to be named a Top Workplace employer for several years and take pride in our team members for building this reputation.

GENERAL SUMMARY

Provides financial, administrative and clerical support to the organization as it relates to the processing and analysis of billing invoices to ensure accurate data and reports are provided to clients and management. Prepares custom billing reporting and analysis to accompany invoices. Provides customer service support through telephone response and problem resolution directly with customers. Provides backup to Cash Application Specialists as needed. Maintains financial security by following internal accounting procedures.

This position is offered by Stratacor, an affiliate of Delta Dental of Minnesota.

ESSENTIAL FUNCTIONS

• Prepares monthly and weekly customer billing and invoicing processes using PeopleSoft and other proprietary billing software
• Provide quality customer support for incoming inquiries through phone, email or mail
• Process client requests to change bank and other billing maintenance activities in proprietary systems
• Provides backup support to the Cash Application Specialists to apply cash to customer accounts
• Continues to improve the processes by identifying and implementing, as approved, changes to processes
• Maintains accurate historical records management
• Special projects as assigned

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member. Duties, responsibilities and activities may change or be assigned at any time with or without notice.

KNOWLEDGE, SKILLS AND ABILITIES

Required:

• Ability to communicate both verbally and in writing with team members at all levels and with brokers and agents
• Effective customer service and phone skills.
• Effective analytical skills with financial and accounting data
• Proficient computer skills including spreadsheets (Microsoft Excel) and word processing (Microsoft Word)
• Must possess the ability to effectively organize and prioritize workload and manage time accordingly
• Ability to work collaboratively with other team members and to work well under deadlines

Preferred:

• Experience with financial systems such as PeopleSoft and/or automated billing systems

EDUCATION AND EXPERIENCE

Required:

• High School diploma or equivalent
• Associate's degree in Accounting, Finance, and/or equivalent training
• At least one (1) year of related work experience in accounting and/or billing processing

Preferred:

• At least one (1) year of work experience in the health care industry

WORK ENVIRONMENT/PHYSICAL DEMANDS

• Travel Requirements: Minimal
• Weight Lifting Requirements: Up to 20 lbs
• Sedentary Work: Prolonged periods sitting at a desk and working on a computer

RELATIONSHIPS

• Reports to: Associate Vice President, Billing and Financial Operations
• Directly Manages: None
• Internal Relationships: Stratacor and Affiliate Companies, Accounting and Finance staff and all levels of personnel from other corporate divisions
• External Relationships: Vendors and customers

BENEFITS & COMPENSATION

Benefits for this position include medical, dental, vision, and life insurance; disability coverage, flexible spending plans, a 401(k) plan, Paid Time Off (PTO), Holidays and days of remembrance. Visit https://www.deltadentalmn.org/employee-benefits-packages for more information.

The starting salary range for this position is $23.00 to $29.00 per hour. Salary offers will typically be made in the listed range. The Company takes into consideration a candidate's education, training, and experience, as well as the position's work location, expected quality and quantity of work, required travel (if any), external market and internal value, including merit process and internal pay alignment when determining the salary for potential new team members. In compliance with state and federal regulations, a potential new team member's salary history will not be used in compensation decisions.

EQUAL EMPLOYMENT OPPORTUNITY (EEO) STATEMENT

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)