Billing Specialist

Billing SpecialistFull-Time | $18–$21 per hour | Monday-Friday | 8:00 AM-5:00 PMLocation: Joliet, IL 60435About Pain & Spine Institute (PSI)Pain & Spine Institute (PSI) is a multidisciplinary pain practice serving Northwest Indiana and the greater Chicago area, specializing in interventional pain care—from diagnostic nerve blocks and spinal injections to implantable neuromodulation and regenerative therapies.The OpportunityAs a Billing Specialist, you will play a key role in medical billing operations by managing claims, insurance verification, and patient account resolution. This role requires strong attention to detail, professionalism, and the ability to communicate effectively with patients, providers, and insurance carriers.What You’ll DoBilling, Claims & Accounts

• Process medical claims, follow-ups, collections, charge entry, and payment posting
• Interpret EOBs and reconcile accounts to ensure accurate payments, adjustments, and balances
• Follow up on outstanding A/R for all payers, including government and self-pay
• Research, appeal, and resolve denied or outstanding insurance claims
• Maintain petty cash counts

Insurance Verification & Authorizations

• Verify insurance eligibility, deductibles, exclusions, and coverage
• Obtain precertification’s, prior authorizations, required approvals, codes, and acceptance
• Determine when second opinions or approvals are needed and notify patients
• Assist insurance companies with questions regarding patient accounts

Patient, Phone & Office Support

• Answer patient and family billing questions with tact and professionalism
• Handle daily phone communication with internal departments and insurance carriers
• Route calls appropriately and assist the front desk with calls and scheduling as needed

Administrative & Compliance Support

• Enter, update, and maintain patient and billing records in electronic systems
• Prepare, sort, and distribute mail; copy records and documents as needed
• Complete mandatory annual training by assigned due dates
• Perform other related duties as assigned

You’ll Thrive in This Role If You…

• Are highly organized and detail-oriented
• Communicate clearly and professionally in person and by phone
• Work well independently while collaborating with a team
• Handle sensitive patient information with confidentiality
• Remain calm and effective in difficult or high-volume situations

Qualifications

• High school diploma or GED required
• At least one year of office experience required
• Proficiency in Microsoft Office Suite or related software required
• Strong communication, organizational, and customer service skills required
• Knowledge of confidentiality requirements and patient privacy required
• Experience in a healthcare setting preferred
• Knowledge of medical terminology, spelling, and office ethics preferred
• Basic Life Support (BLS) certification preferred

What We Offer

• Health, Dental & Vision Insurance
• Life/AD&D Insurance
• Health Savings Account (HSA)
• Retirement Savings Program
• Paid Time Off (PTO) and Company Paid Holidays
• Bonusly (employee recognition platform)
• DailyPay (on-demand pay access)
• Employee Assistance Program (EAP)
• LifeMart Employee Discount Program
• Health Management Tools
• Emergency Travel Assistance Program

Why You’ll Love Working at PSIYour work directly supports patients seeking relief and restored function. At PSI, you’ll be part of a professional, patient-focused team where accuracy, compassion, and collaboration matter.Ready to Make an Impact?If you’re passionate about billing accuracy, patient support, and contributing to a healthcare team that truly changes lives, we encourage you to apply.

An Equal Opportunity Employer

We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.

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