Billings - Dairy Queen

Every full- or part-time food service individual is responsible for the proper and efficient operation of his or her shift, within Dairy Queen and Company policy, in such a manner as to ensure that the shift contributes to the increased profitability of the store. The term "food service individual" applies to the positions of all shifts and both full- and part-time positions.

Note: This job description is not intended to be all-inclusive. Employees may perform other duties to meet the ongoing needs of the department and/or organization. Duties within the department may also change to ensure business needs are met on an ongoing basis.

PRIMARY DUTIES AND RESPONSIBILITIES:

a. GENERAL MANAGEMENT

• Observes shift operating hours at all times, as assigned by the Store Manager
• Performs specific tasks as assigned by the Store Manager
• Assists the Store Manager in seeing that the store maintains a store inspection grade of at least 90%
• Adheres to all established food handling procedures and city, county, state, and federal regulations
• Adheres to all Company policies
• Gives all customers prompt and courteous service
• Follow the work schedule as posted, unless a change in schedule is arranged with the Store Manager
• Stays familiar with Company Pricing, menu items, and bulletins
• Ensures the Store Manager is made aware of all sales, cash, or operating discrepancies
• Operates shift within Company guidelines to achieve sales and profit

b. BOOKKEEPING

• Prepares a shift-change report at the completion of shift in accordance with Company guidelines
• Clocks in and out on the computer, and signs verifying all hours worked
• Notifies the Store Manager of any discrepancies in the operating results on the shift report, or cash over or shift conditions in excess of $5.00 within 24 hours
• Assures proper sale and accounting for money orders during shift
• Rings all sales as discussed in the Policy Manual
• Accurately posts store use of merchandise, voids, and bad merchandise write-offs, within established guidelines

c. PERSONNEL

• Advises the Store Manager of any personnel situations or policy violations having an adverse effect on store operating performance

d. SECURITY

• Shares the responsibility for controlling the inventory on the shift or in the store
• Advises the Store Manager immediately if the bank deposit is not made on a daily basis
• Follows Company policy with regard to excessive cash in register, change box, and safe security, as directed by the Store Manager
• Completes shift-change report at the end of shift, as directed by the Store Manager
• Follows correct vendor check-in procedure as defined in the Policy Manual and as directed by the Store Manager
• Protects Company assets at all times

e. MERCHANDISING

• Keeps coolers, drink boxes, shelves, and displays fully stocked and fronted at all times
• Properly cleans and maintains equipment and readies high-margin products such as coffee, fountain drinks, etc., as directed by the Store Manager
• Uses correct pricing as listed in the price book or grocery catalog for all merchandise
• Uses plus-selling techniques as directed by the Store Manager

f. MAINTENANCE

• Keeps store floors clean at all times, with specific responsibility being assigned by the Store Manager
• Checks refrigeration equipment for proper performance a minimum of twice per shift
• Cleans windows, floors, shelving, counters, and gas pumps to ensure they always remain clean
• Post signs on out-of-order equipment
• Post signs on hazardous conditions, such as wet floors
• Immediately advise the Store Manager of any maintenance problems