Bowling Food Court Shift Lead (Swing Shift)

WAGE RANGE: $16.00-$25.00

OPEN UNTIL FILLED: 1ST PULL DATE, DECEMBER 31, 2025

JOB SUMMARY

Assists the Manager of Food Court operations, food preparation, cooking online, beverage service, and cash transactions and supervises staff.

ESSENTIAL JOB FUNCTIONS:

• Ensures customer satisfaction through prompt, efficient, and friendly service.
• Supervises staff on shift, assists supervisor with job duties and standards, and conducts performance counseling and evaluations.
• Ensures all food items are handled and cooked healthfully and adhere to food handling guidelines.
• Monitors Food Court needs to ensure adequate staffing, supplies, and customer service at all times.
• Makes recommendations to Food Court Manager regarding the menu, recipes, procedures, food supplies, and quality sanitation.
• Oversees room service orders, food preparation, delivery, payment procedures, and service standards.
• Constantly maintains work area and supply room in a sanitary and orderly fashion.
• Maintains daily stock of condiments, food products, and supplies for Food Court.
• Performs regular duties of a Food Court/Cashier Attendant, as needed, including food/drink service, cashiering, cooking, etc. for customers.
• Report to Food Court Manager, any unusual work, customer service issues, or employee performance concerns.
• Assists the Food Court Manager with supply orders and the monthly inventory.
• Complies with regulatory laws, PP&P, department policies and procedures, safety codes, etc.
• Must be able to operate and train others on equipment - grill, fryers, oven, POS, etc.
• Assists Food Court staff with re-stocking, cleaning, servicing customer, etc., as needed.
• Promotes internal guest service standards through courteous and respectful behavior.
• Other related functions as required.

PROMOTE WRC QUALITY SERVICE STANDARDS:

SAFETY: Ensuring a safe experience by protecting the welfare of all.

INTEGRITY: Expecting personal accountability at every level.

COURTESY: Creating an exceptional customer service experience for everyone.

TEAM: Functioning together to create a cooperative and positive experience.

SHOW: Providing flawless experience -a clean and cared-for resort.

SUPERVISORY AUTHORITY:

• Food Court staff on shift.

SIGNATORY ABILITY:

• Food Court bank.
• Prepare order forms in Supervisor's absence.
• Personnel actions.

ACCESS TO SENSITIVE AREAS:

• Cash register.
• Storage area.

MINIMUM QUALIFICATIONS:

• One (1) year of F&B experience, with at least six (6) months of cashiering experience.
• One (1) year of supervisory experience.
• High School Diploma or GED or ten years' experience.
• Customer service experience.
• Licensed/certified as a food handler within one month of employment and maintains license.
• Stand and/or walk for long periods; able to perform repetitive motions with wrists, hands, and fingers; able to lift and maneuver 50 lbs.; and able to work in a noisy environment.
• Effective communication skills - verbally able to provide instructions, responds to questions, and has exceptional interpersonal skills and abilities.
• Excellent personal appearance and hygiene habits.
• Requires a criminal history background check.
• Must be at least 21 years of age.