Box Office Assistant Manager

Position:               Box Office Assistant Manager

Department:       Finance

Reports To:         Box Office Manager

FLSA Status:       Full-Time, Salary, Exempt

LEGENDS & ASM GLOBAL

Two powerhouse companies have joined forces to redefine excellence in sports, entertainment, and live events. Together, we combine unmatched expertise with a global reach, offering end-to-end solutions – from venue development and event booking to revenue strategy and hospitality.

Legends brings a 360-degree, data-driven approach across Global Partnerships, Hospitality, Merchandise, and Attractions, working with top-tier clients to deliver exceptional experiences.

ASM Global, the world leader in venue management and live event production, oversees 350+ iconic venues stadiums, arenas, conventions centers and theaters.

Our organization is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed. Are you ready to be part of the team that is transforming live entertainment?

Join us to make legends happen!

GENERAL STATEMENT OF DUTIES:

The Box Office Assistant Manager supports the daily operation of the box office through supervision of staff for selling tickets on a computerized ticketing system, reconciling ticket sales with daily reports, handling and processing ticket requests and coordinating manifest and event info with Ticketmaster.

MAJOR DUTIES AND RESPONSIBILITIES:

• Sells tickets to patrons on daily and event basis on computerized Ticketmaster system
• Updates and coordinates all event information for ticket sellers
• Handles ticket requests and processes accessible seating request
• Opens and closes the box office independently
• Prints daily audits for Bay Center events; input data on spreadsheets; prints daily sales reports, prints end of day reports
• Oversee all ticketing accounting regarding daily receipts, deposits, cash handling, etc.
• Assists in working with event promoter and appropriate personnel to establish ticket pricing and seating configuration
• Assists in coordinating the house scaling for all ticket events
• Maintains communication with Ticketmaster representatives for updates and/or revisions in computer operations
• Monitors daily ticket sales for all upcoming events and communicate information to the Director and promoter representative
• Maintains accurate record of daily balance of cash received, tickets sold and change bank/vault
• Demonstrates excellent customer service skills, responds promptly to customer needs, responds to accessible seating requests for service and assistance, able to work independently and handle most box office question without assistance
• Other duties as assigned

SUPERVISORY RESPONSIBILITIES:

• Supervises and schedules part-time ticket sellers for daily and/or event operations
• Assists with the overall direction, coordination, and evaluation of the Box Office daily operations
• Demonstrate supervisory responsibilities following ASM Global policies and applicable laws
• Interview, hire and train employees; plan, assign and direct work; review and evaluate performance; address complaints and resolve problems
• Assume Box Office Manager duties in the absence of the Box Office Manager

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Demonstrated knowledge of ticket selling, box office operation, cash handling, credit card processing
• Knowledge of supervisory principles and practices with the ability to coordinate and schedule staff
• Knowledge of problem-solving techniques, organizational ability and demonstrated public relations skills
• Good communications skills
• Ability to input data into a computer to record sales transactions
• Work effectively under pressure and/or stringent schedule to produce accurate results and meet deadlines
• Able to assess situations using decision-making authority both independently and as a member of a team
• Required to be subject to a credit check and a background screening

EDUCATION AND/OR EXPERIENCE:

• High school diploma or GED required with significant related experience
• Bachelor’s degree in Business/Accounting and/or equivalent preferred
• Cash handling and customer service experience required
• Experience in management, supervision and box office operations in an arena or stadium environment preferred

COMPUTER SKILLS:

To perform this job successfully, an individual should demonstrate skill in Windows, MS Office, Adobe, and Data Entry. Other software and computerized ticketing systems experience preferred.

CERTIFICATES, LICENSES, REGISTRATIONS:

NA

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to walk/stand extensively, kneel, climb to high walkways, balance, and maneuver throughout the various areas and surfaces of the venue
• Must be able to lift and/or move up to 25 pounds or occasionally more with assistance
• Must be able to use close vision
• Must be able to handle and count coins and currency
• Must be able to hear and speak to use a two-way radio
• Work inside and outside the building is required and may have some exposure to adverse conditions
• Work flexible hours, including nights, overnights, weekends, and holidays

NOTE:

The responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

ASM Global is an Equal Opportunity/Affirmative Action employer and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRRA Federal Contractor.