Business Analyst

Job Description

Join the Advance Auto Parts Point of Sale & Store Systems team and start reimagining the future of technology in automotive aftermarket retail. As a Business Analyst at Advance Auto Parts, you will play a pivotal role in driving the vision, strategy, and execution of Point-of-Sale and Store Systems that enhance customer experience and deliver measurable business value. You will collaborate across teams to ensure solutions are customer-centric, data-informed, and aligned with strategic goals.

Primary Duties & Responsibilities

Strategic Leadership & Stakeholder Engagement

• Partner with business stakeholders to define product vision and strategy that aligns with company objectives.
• Champion the voice of the customer and advocate for user needs throughout the product lifecycle.
• Facilitate alignment between business and technology teams to ensure shared understanding and successful delivery.

Product Backlog Ownership

• Own and manage the product backlog, ensuring it is prioritized to deliver maximum value.
• Translate business needs into clear, actionable user stories and acceptance criteria.
• Continuously refine backlog items based on stakeholder feedback, customer insights, and evolving business priorities.

Customer Discovery & Research

• Lead discovery sessions and user research to uncover pain points, validate hypotheses, and inform product decisions.
• Analyze customer feedback and behavioral data to identify trends and opportunities for improvement.

Agile Execution & Team Collaboration

• Actively participate in Agile ceremonies including sprint planning, daily stand-ups, reviews, and retrospectives.
• Collaborate closely with UX/UI designers, engineers, QA, and other cross-functional partners to deliver high-quality solutions.
• Support Scrum Master duties as needed to maintain team momentum and Agile discipline.

Product Validation & Performance Monitoring

• Partner with engineering and business teams to validate product features and ensure they meet expectations.
• Monitor product performance using KPIs and analytics to ensure alignment with business goals.
• Conduct usability testing to validate product hypotheses and inform design decisions.

Requirements & Change Management

• Ensure product requirements are complete, testable, and aligned with business value.
• Manage scope and requirement changes through structured change control processes.
• Participate in peer reviews to ensure quality and consistency across product artifacts.

Innovation & Continuous Improvement

• Conduct market and competitive analysis to identify opportunities for innovation.
• Use data-driven insights to optimize conversion, increase revenue, and improve customer experience.
• Continuously seek ways to improve product development processes and team collaboration.

Required Qualifications

• Education: Bachelor's degree in Business, Computer Science, Marketing, or a related field, or equivalent experience.
• Industry Experience: Experience in the aftermarket auto parts industry or broader retail domain is a plus.
• Professional Experience: Minimum of 3 years of experience as a Product Owner or Business Analyst, with direct involvement in point-of-sale (POS) systems or retail technology platforms.
• Agile Methodologies: Proven experience working in Agile/Scrum environments; certification such as Certified Scrum Product Owner (CSPO), SAFe PO/PM, or equivalent is preferred.
• Stakeholder Interaction: Strong stakeholder management skills with experience influencing cross-functional teams in large, matrixed organizations.
• Collaboration Skills: Excellent collaboration and presentation skills; proven ability to lead distributed teams and work effectively with offshore/nearshore partners.
• Organizational Skills: Detail-oriented with strong organizational, prioritization, and problem-solving skills; adept at managing competing priorities in a fast-paced environment.
• Communication Skills: Exceptional communication skills with the ability to translate complex business requirements into clear technical specifications and compelling product narratives.
• Technical Knowledge: Proficiency in analytics and visualization tools (Google Analytics 4, Quantum Metrics, PowerBI, Excel); product and project management platforms (JIRA, Confluence); design and collaboration tools (Figma, Lucidchart). Experience with POS systems is highly desirable.

#LI-CM1

Applicants must be legally authorized to work in the United States for ANY employer. This position is ineligible for employment visa sponsorship. This includes initial or change of employer filings of any kind, including but not limited to H-1B, TN, or E-3.

Location & Work Availability:

This position is 4 days in office, 1 day remote per week, based at our corporate headquarters in Raleigh, North Carolina (North Hills)

Benefits Summary:

We believe in supporting our Team Members and those they love through comprehensive health & wellness benefits. Learn more here: https://jobs.advanceautoparts.com/us/en/benefits

Company Overview:

Advance Auto Parts, Inc. is a leading automotive aftermarket parts provider that serves both professional installers and do-it-yourself customers. Advance operates 4,500+ stores and distribution centers in the United States, Puerto Rico, and the U.S. Virgin Islands. The Company also serves independently owned CarQuest branded stores across these locations in addition to Mexico and various Caribbean Islands. When you join our team, you become one of 60,000 knowledgeable and experienced Team Members who are committed to providing outstanding customer service to our customers, communities, and each other every day.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state, or local protected class.

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https://jobs.advanceautoparts.com/us/en/disclosures