Business Analyst / Application Analyst - Oracle

Bobrick is seeking a detail-oriented and process-driven Business / Application Analyst to support warehouse, transportation, and logistics operations through efficient use of enterprise applications. This role provides functional support, troubleshooting, configuration assistance, documentation, and analysis for systems supporting distribution center and supply chain workflows.

The ideal candidate brings operational experience in warehousing or logistics, along with strong analytical skills and an interest in growing into a subject matter expert for enterprise applications.

• Business Process & Requirements Management
  • Partner with functional leaders to analyze, document, and improve business processes.
  • Elicit and document business requirements through interviews, workshops, and workflow analysis.
  • Translate business needs into clear functional and technical requirements.
  • Maintain a backlog of improvement opportunities, prioritizing according to IT governance guidelines.
  • Support process standardization across divisions to ensure consistency and compliance.
• Application Ownership & Administration
  • Serve as an application owner or co-owner for assigned enterprise systems, ensuring alignment between business needs and system capabilities.
  • Manage system configuration, user access, roles, security settings, and application parameters in partnership with IT security and system administrators.
  • Own the application upgrade and patch release process, including planning, testing, validation, communication, documentation, and coordinating with vendors or internal teams before deployment.
  • Maintain system documentation, SOPs, configuration records, and functional specifications to ensure continuity, audit readiness, and long-term sustainability.
  • Coordinate vendor escalations, support cases, and enhancement requests, ensuring timely follow-up and resolution.
• Project & Release Management
  • Participate in or lead projects across the enterprise application landscape from scoping to deployment.
  • Define Agile user stories, acceptance criteria, and test plans for system enhancements.
  • Support upgrades, integrations, and cross-system implementations.
  • Develop UAT plans, manage testing cycles, track results, and validate deployments.
  • Prepare release notes and training materials for major system updates.
• Data Integrity & Reporting
  • Ensure data accuracy, consistency, and quality across enterprise applications.
  • Collaborate with IT and data teams to define data governance requirements.
  • Develop and maintain reports and dashboards using available system tools and BI platforms.
  • Monitor and troubleshoot data flows between integrated systems.
• User Support & Training
  • Provide functional support for enterprise applications.
  • Serve as subject matter expert on business processes and system best practices.
  • Deliver ongoing training to ensure users adopt best-practice workflows and understand optimal use of system capabilities.
  • Create training materials, job aids, and knowledge base articles.
  • Identify recurring issues and recommend process or system improvements.
• Continuous Improvement & Governance
  • Identify and implement workflow automation and process optimization opportunities.
  • Improve system utilization by identifying functional gaps, unused capabilities, and opportunities to adopt native features.
  • Lead de-customization efforts by evaluating custom logic and promoting standard, maintainable solutions.
  • Support IT governance, documentation standards, and change management procedures.
  • Participate in post-implementation reviews and document lessons learned.
  • Monitor system performance and user feedback to recommend enhancements.
• Strategic Partnership & Stakeholder Engagement
  • Build strong relationships with business leaders to understand needs and anticipate future requirements.
  • Act as a liaison between IT and business to ensure alignment with corporate strategy.
  • Contribute to application roadmap discussions and long-term planning.
  • Manage relationships with external vendors and consulting partners to ensure alignment with business goals and IT strategy.
  • Define and maintain the appropriate role of external partners, ensuring internal ownership of core processes, reducing reliance on consultants, and supporting long-term system sustainability.

• Bachelor’s degree in Information Systems, Business Administration, Supply Chain, Operations Management, Computer Science, or related field.
• Internship, capstone project, part-time work, or coursework involving systems, data, operations, or technology is strongly valued.
• Exposure to WMS, TMS, ERP, or other business applications is helpful but not required.
• Experience with Oracle WMS/OTM is a plus — training will be provided.
• Strong communication and teamwork skills; ability to collaborate across departments.
• Familiarity with databases, data concepts, or reporting tools is a bonus, not a requirement.
• Strong analytical thinking and problem-solving ability, with curiosity about how systems and processes work.
• Willingness and ability to learn new applications, workflows, and technical concepts quickly.
• Customer-service orientation with professionalism and responsiveness to user needs.
• Motivation to grow technical proficiency over time, including configuration, data analysis, and system troubleshooting.

• Legacy & Leadership – 100+ years as a global washroom solutions leader
• Purpose-Driven Impact – Products that improve hygiene, accessibility, and sustainability worldwide.
• Growth Opportunities – Training, mentorship, and career advancement.
• Inclusive Culture – Collaborative, respectful, and diverse workplace
• Sustainability Commitment – Supporting green building and environmental stewardship.
• Global Stability – Privately held, established brand with global presence.