Business Analyst - Emerging Technology

Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow.

At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best.

P&C IT Services provides professional services to help our business units and corporate functions use technology to create, manage, and optimize information and business processes. IT Services can include a wide range of activities such as: software development, data management, Cloud services, IT security, network security, technical support, establishing and overseeing access rights, procuring and maintaining equipment or software, managing the infrastructure, and defining security procedures, The overall goal of IT Services is to provide technology solutions that increase efficiency, reduce costs, and give our company a competitive advantage over our competitors.

We're hiring a Technical Business Analyst to join our Emerging Technology & Innovation team-a dynamic role for someone who's passionate about solving complex business challenges and turning strategy into scalable, tech-enabled solutions. Whether you're looking to grow within the organization or bring fresh perspective from outside, this is your opportunity to lead at the intersection of business insight and technical execution. You'll collaborate across teams, influence product direction, and help deliver impactful solutions that drive real change.

This individual will work a hybrid schedule out of the Cincinnati office.

Key Responsibilities

Strategic Insight & Opportunity Framing

• Explore market trends and emerging technologies to uncover innovation opportunities.

• Transform business insights into product strategies and actionable roadmaps that drive impact.

Requirements Definition & Product Planning

• Partner with stakeholders to capture and prioritize business and technical needs.

• Create clear, user-focused documentation including user stories, process flows, and functional specifications.

Business Process Optimization

• Visualize current and future business workflows using tools like BPMN or Visio.

• Support strategic decisions through scenario modeling and data-driven analysis.

Technical Collaboration & MVP Scoping

• Collaborate with engineering and RPA teams to define MVP scope, effort, and integration strategies.

• Ensure technical solutions are scalable, secure, and aligned with business goals.

Product Lifecycle Ownership

• Lead product delivery from concept to launch, ensuring features meet business objectives and user expectations.

• Manage timelines and facilitate cross-functional communication to keep teams aligned.

User Experience & Feedback Integration

• Champion user-centered design through testing and feedback loops.

• Advocate for intuitive, accessible solutions that reflect real user needs.

Performance Monitoring & Continuous Improvement

• Define success metrics and monitor product performance.

• Use data insights to identify opportunities for optimization and recommend enhancements.

Stakeholder Engagement & Communication

• Serve as a trusted liaison between business, product, and technical teams.

• Communicate progress, risks, and decisions clearly across all levels of the organization.

Process Innovation & Agile Practices

• Introduce and promote best practices in business analysis and product management.

• Apply lean and agile methodologies to improve team efficiency and product outcomes.

Qualifications

Education

• Bachelor's degree in Management Information Systems, Business Analytics, Information Systems, Computer Science, or a related field.

• Additional coursework or certifications in business analysis, product management, agile methodologies, or user-centered design are a plus.

Experience

• 3-5 years of experience as a Business Analyst in the Property & Casualty (P&C) insurance industry, with a focus on translating business needs into actionable insights.

• Collaborated closely with technical product teams to deliver scalable solutions that enhance operational efficiency and support strategic decision-making.

• Proven success working in agile environments and driving cross-functional collaboration.

• Hands-on experience with tools such as Rally, Power BI, Visio, or similar platforms used for planning, analysis, and visualization.

Skills

• Strong analytical mindset with the ability to translate complex business needs into clear technical requirements.

• Excellent communication and stakeholder engagement skills-able to bridge business and technical perspectives.

• Deep understanding of business operations and strategy, with a passion for delivering impactful, scalable solutions.

• Comfortable navigating ambiguity and driving clarity in fast-paced, innovation-focused environments.

Business Unit:

Property & Casualty IT Services

Benefits:

Compensation varies by role, position level, and location. Individual pay is influenced by skills, education, training, certifications, experience, and the role's scope and complexity, along with business needs.

We offer a competitive Total Rewards package, including medical, dental, and vision plans starting on day one, PTO, paid holidays, commuter benefits, an employee stock purchase plan, education reimbursement, paid parental leave/adoption assistance, and a 401(k) plan with company match. These benefits are available to eligible full-time and part-time employees.

Your recruiter can provide more details about our total rewards and specific compensation ranges during the hiring process.