Business Analyst/Quality Assurance Analyst

Donegal Insurance Group is an insurance holding company whose insurance subsidiaries offer personal and commercial property & casualty lines of insurance.Headquartered in Lancaster County, Pennsylvania, along with four (4) regional offices located in: Athens, GA, Grand Rapids, MI, Albuquerque, NM, and Glen Allen, VA, our steady growth and successes have allowed us to establish a culture of which we're proud. Check out our Glassdoor profile where our rating speaks for itself.At Donegal, our values are founded on supporting the independent agency system, providing best-in-class service, and building relationships customers can trust. By joining the Donegal family, you would be joining a team of dedicated, hard-working employees, all with a common goal of providing peace of mind to our policyholders and being there when it matters most.Job SummaryDonegal Insurance Group has an opening for aBusiness Analyst/Quality Assurance Analyst. As a member of our Claims team, this position collaborates with business users and the technical team to translate user requirements into high-level system specifications, develop and coordinates user testing, and assists in training and implementation of new systems or system enhancements. They also support the planning, design and execution of ClaimCenter application testing.This position is based in our home office in Marietta, PA on a hybrid schedule.Responsibilities and Duties

• Gathers, analyzes, and documents user needs and requirements and assists technical staff in translating the requirements into systems specificationsAssists with the project in facilitating and formulating a solutions path
• Analyst will elicit actual needs of the stakeholders and align the needs of the business units with the technological capabilities
• Participates in project status meetings including documenting and distributing meeting minutes
• Coordinates and assists all aspects of implementation including user training as well as producing user procedures and documentation
• Design and develop test cases, test scripts and validation processes based upon system requirements and functional specifications in an agile software development environment
• Conducts and coordinates post-implementation testing and routine proactive follow-up with business units to ensure a quality product and high level of functionality is achieved
• Provides daily support for Claims business units including providing technical guidance, troubleshooting software issues, and working with the Claims Staff to ensure the business goals and needs are met for the business units
• Assist in some project management responsibilities
• Assist in the troubleshooting of technical and functional issues with various business initiatives

• Bachelor’s Degree in Computer Science, Business Systems or equivalent experience
• 3 years of Business Analyst and/or Quality Assurance Analyst experience with a working knowledge of the Company’s primary systems
• Previous insurance related experience preferred

To apply, please submit your resume and online application

Competitive Benefits Package

Donegal Insurance Group offers a comprehensive benefits package for all full-time, permanent positions including:

• Medical, Dental, and Vision Coverage: Available to you and your dependents. Coverage begins the first of the month after start date.
• 401(k) with the first 3% matched at 100%: the next 6% is matched at 50%
• Paid Time Off: Paid vacation, sick days, paid holidays, & bereavement days
• Career Development: Including college partnership discounts and industry designation(s) reimbursements

Additional benefits include company-paid basic life insurance; short & long-term disability insurance; employee stock purchase plan; and employee assistance program (EAP). Learn more about our full benefit offerings by visiting our Benefits page.

Who We Are

Donegal Insurance Group provides commercial and personal insurance products through a network of independent agents in 21 states and across several regions of the U.S. In Texas, Colorado, Utah, New Mexico and Arizona, business is conducted under the Mountain States Insurance Group name; and in Michigan, business is conducted under the Michigan Insurance name.

Headquartered in Lancaster County, Pennsylvania, along with four (4) regional offices located in: Athens, GA, Grand Rapids, MI, Albuquerque, NM, and Glen Allen, VA, our steady growth and successes have allowed us to establish a culture of which we're proud. Check out our Glassdoor profile where our rating speaks for itself:

By joining the Donegal family, you would be joining a team of dedicated, hard-working employees, all with a common goal of providing peace of mind to our policyholders and being There when it matters most.™.

Work Arrangement

With each department and position being different, the work arrangement for a specific position will be reviewed with candidates during a initial phone screening. For a position not requiring an onsite expectation at one of our offices, the ideal candidate must live within our Donegal footprint. Current approved states are: AL, AZ, CT, DE, FL, GA, IA, IL, IN, MD, MI, MN, MO, NC, ND, NE, NH, NJ, NM, NY, OH, PA, SC, SD, TN, TX, UT, VA, WI, and, WV. (Please note, this list is subject to change without notice.)

E-Verify

Donegal Insurance Group participates in E-Verify in the following states: Alabama, Arizona, Florida, Georgia, Louisiana, Mississippi, Nebraska, North Carolina, South Carolina, Tennessee, and Utah. If you reside in one of the listed states, please review the "Notice of E-Verify Participation" and the "Right to Work Poster" on the links below:

• Notice of E-Verify Participation Poster (English and Spanish)
• Right to Work Poster (English and Spanish)

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