Business Inclusion Specialist (ACDBE Program Compliance)

Date Opened: Monday, January 05, 2026 12:00 AMClose Date: Monday, January 19, 2026 12:00 AMDepartment: Aviation DepartmentFunction Business InclusionSalary: $62,091.00 - $77,614.00 Commensurate with Experience

Welcome to the City of Charlotte

Charlotte is America’s Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents.

Our guiding principles include:

• Attracting and retaining a skilled and diverse workforce

• Valuing teamwork, openness, accountability, productivity, and employee development

• Providing all customers with courteous, responsive, accessible, and seamless quality services

• Taking initiative to identify, analyze, and solve problems

• Collaborating with stakeholders to make informed decisions

SUMMARY

This position is based at Charlotte Douglas International Airport and provides support for Federal Civil Rights programs, specifically, the Airport Concession Disadvantaged Business Enterprise (ACDBE) Program. This position reports to the Business Inclusion Specialist Lead and requires considerable initiative, Small Business Program compliance knowledge, contact with the public and critical thinking.

ESSENTIAL DUTIES & RESPONSIBILITIES:

1. Support the Business Inclusion Specialist Lead in the administration and implementation of the ACDBE program, ensuring compliance with regulatory requirements.

2.    

Assist with ensuring agreements with prime and sub-concessionaires include required city, state and federal terms, conditions, and provisions.

3.    

Monitor sub-concessionaire utilization by primes and maintain monthly audit reports. 

4.    

Perform site visits and other program compliance reviews, ensuring accuracy and timeliness of payments, and effective communication of contract change orders or amendments.

5.    

Participate in mediations and propose solutions for any conflicts that may arise.

6.    

Assist with data tracking and compliance reporting. 

7.    

Update Request for Council Action (RCA) documents and maintain approved RCA records in project files, for all contracts subject to ACDBE program compliance.  

8.    

Monitor and respond to support tickets and requests from vendors in the Inclusion CLT (B2Gnow) system, ensuring the resolution occurs in a timely manner. 

9.    

Assist with the logistical planning and implementation of outreach, program awareness, and educational events.

10.    

Provide any additional support as needed.

COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES: 

Knowledge of:    The Disadvantaged Business Enterprise Program’s Federal Regulations, as stated in 49 CFR Part 23.Must be proficient in Excel, Word, and other MS Office Programs with the ability to learn new programs quickly. Experience utilizing database programs and ability to access information from the Internet and Intranet.Skilled in:

    Interpersonal skills necessary to develop and maintain effective and appropriate working relationships. Performing a variety of duties, often changing from one task to another of a different nature

    Performing basic mathematical functions such as addition, subtraction, multiplication, division, percentages, and ratiosAttention to detail. 

    Providing excellent customer serviceCollaboration and teamworkAbility to:

    Collect and analyze information statistical data. Understand and carry out oral and written directions. 

    Accurately organize and maintain paper documents and electronic files. Maintain the confidentiality of information and professional boundaries. 

    Communicate clearly and concisely in written and verbal communication. Collaborate with other teams. 

MINIMUM QUALIFICATIONS:High School diploma or equivalent and 3 year(s) of relevant experience; or 2 Year College degree and 1 year(s) of relevant experience; or Bachelor's degree and no year(s) of relevant experience.

CONDITIONS OF EMPLOYMENT

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, religion, color, sex, national origin, marital status, age, disability, sexual orientation, political affiliation or on the basis of actual or perceived gender as expressed through dress, appearance, or behavior.

Our culture is to serve the community honorably.

HOW TO APPLY

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby, where self-service application kiosks are available. They are located in our office at 700 East 4th Street, Suite 200, Charlotte, NC 28202. We are open Monday through Friday, from 9:30 a.m. to 3:30 p.m. (EST), excluding official City holidays.

For questions about your application or the hiring process, please email Careers@ci.charlotte.nc.us.

The City of Charlotte is committed to making our services and programs accessible to all. Upon request, auxiliary aids, written materials in alternate formats, language access, and other reasonable accommodations or modifications will be provided. To make a request, please fill out the Innovation & Technology ADA request form or call 704.336.4120.

BENEFITS

The City of Charlotte provides a comprehensive benefits package to eligible employees.

Clickhereto learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.