North American Properties and its portfolio companies believe that it all comes down to connections—people to each other; cities to their souls; partners to opportunities; and individuals to experiences that move them.
We believe that by fulfilling people’s desire for connectedness, we’re creating happier places and experiences that in turn become more successful environments, more vibrant communities and ultimately, a better world. Since 1954, we’ve balanced a well-capitalized approach and a keen focus on successful execution with a willingness to question conventional wisdom, reimagining and expanding the possibilities for more than $7 billion of assets across the US.
Whether developing multifamily, mixed-use, office, student housing, hotel or retail environments, we’re driven to deliver more valuable, meaningful real estate and ventures that transform, inspire, delight and succeed by connecting us all with what matters most.
Business Manager (“BM”) supports the business, administrative, leasing, and customer service needs of 5 properties in downtown Cincinnati with 527 apartments.
Specific duties may include, but are not limited to:
- Delivering exceptional customer service to residents and prospective residents
- Resolving resident issues
- Collecting/depositing/posting payments
- Pursuing delinquent rent payments
- Managing rentable items (garages, storage units, etc)
- Preparing statement of deposit accounts
- Initiating and coding invoices in A/P system
- Reconciling daily and monthly on-site activity with PMS (property management software)
- Closing PMS and reporting at month-end
- Maintaining accurate records and resident files
- Participating in marketing and leasing activities
- Inspecting property, grounds, and apartments as needed
- Touring apartments and community amenities with prospective residents
- Preparing/administering lease contracts and related move-in documents
- Managing lease renewal invitations and administering lease renewal contracts
- Maintaining targeted occupancy
- Planning and participating in resident events
- Supporting Property Manager to achieve property goals
- Performing other tasks assigned by Property Manager
Qualifications
- Positive attitude that exhibits teamwork, customer service, and commitment
- Proactive, self-motivated, and results-driven
- Appropriate professional attire
- Adherence to accounting procedures and training
- Effective written and verbal communication
- Dependable, strong work ethic
- Exceptional organizational and multi-tasking skills
Education and Experience Requirements
- Experience in property management, accounting/bookkeeping, or leasing preferred
- College degree preferred
- Proficiency in Microsoft Office (Outlook, Word, and Excel)
Working Environment
NAP Apartments upholds a professional and dynamic working environment in an office setting. S/he will be expected to interact with internal and external individuals on a daily basis. NAP Apartments is a drug-free and alcohol-free workplace.
Compensation and Benefits
The Business Manager is a full-time, exempt position. NAP provides an excellent benefit package, which includes medical, dental, vision, life, and a 401(k) Plan. The position will provide a competitive wage based on the candidate’s experience.
About North American Properties
NAP upholds a professional and deadline‐oriented working environment in an office setting. At NAP, we live our values of Relationships, Ownership, Agility, Strength, and Stability, Courage and Creativity, Empowerment, and Integrity.
North American Properties does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.
We look forward to hearing from you!