Business Process Analyst

Are you passionate about streamlining operations and connecting teams to drive business success? As a Business Process Analyst you will serve as the critical link between the client tenant Sales Team and DDWA/WDS Operations, aligning systems, processes, and communication to ensure smooth execution across teams. In this role, you will play a critical part in translating business needs into clear technical and operational requirements while supporting ongoing process improvement and knowledge sharing across teams. You will also lead efforts as the first point of contact for client tenant system, training, documentation, and performance tracking to help advance operational efficiency and cross-team collaboration.

At Delta Dental of Washington our vision is that all people can enjoy good oral and overall health, with no one left behind. We succeed because of a shared commitment to a set of values that guide everything we do - for our customers, for our communities, and for each other. We are Accountable. We lean in with Courage. We stay Curious. We are Inclusive. We act with Integrity.

We offer a highly competitive medical, dental and vision plans as well offering a generous 401k match and all employees start accruing vacation and sick time from their very first day. We empower employee development through our tuition reimbursement plan, professional development plans, and employee-led communities.

The pay range for this position In Western Washington varies between $71,100.00 - $99,450.00, and for Eastern Washington varies between $63,444.00 - $88,741.00. Washington Dental Service and its affiliates, including Arcora Foundation, Delta Dental of Washington, and TriForza intends to offer the selected candidate a base pay within this range, dependent on job-related, non-discriminatory factors such as experience. Base pay will also be adjusted based on the candidate's geographic location.

Essential Responsibilities include the following: The list of responsibilities listed is not intended to be comprehensive. Washington Dental Service and its affiliates, including Arcora Foundation, Delta Dental of Washington, and TriForza reserve the right to change the responsibilities at any time with or without notice.

• Assess, analyze, and document end-to-end business processes and develop standard operating procedures (SOPs), workflow diagrams, and user guides to support cross-functional understanding
• Identify gaps, pain points, and recommend improvement or automation opportunities
• Facilitate client tenant training and serve as a first-line resource for system and process-related support
• Maintain a dynamic knowledge base for recurring questions and resolutions
• Participate in sales track planning and operational check-ins
• Serve as the daily operational liaison between DDWA and client tenant sales team
• Translate business needs into clearly defined operational or technical requirements
• Monitor workflow performance, resolve operational blockers, and drive cross-team accountability

Experience, skills, and education do you need to have to succeed in the position: The requirements listed below are representative of the knowledge, skill, and/or ability required to successfully perform the essential functions of the position.

• 2-4 years of experience in healthcare, insurance, or complex B2B service organizations
• Strong understanding of CRM platforms, sales workflows, and knowledge management
• 2-4 years of experience in business process analysis, sales operations, or systems administration
• Exceptional communication and facilitation skills across business and technical audiences
• Demonstrated ability to lead cross-functional discussions and resolve operational challenges
• Detail-oriented with a continuous improvement mindset
• Problem-solving skills and the ability to work in a fast-paced, dynamic environment.
• Excellent communication, presentation, and interpersonal skills.
• Experience delivering training sessions and building support documentation
• Ability to build and maintain strong client relationships.

Travel: This position requires occasional travel.

Operational Demands: The operational demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. To request disability accommodation please contact your manager or HR Business Partner.

• Ability to sit and work at a computer keyboard for extended periods of time.
• Must utilize visual acuity, speech and hearing, hand and eye coordination and manual dexterity necessary to operate a computer and office equipment.

Washington Dental Service and its affiliates, including Arcora Foundation, Delta Dental of Washington, and TriForza are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

We are committed to the highest standards of information security and HIPAA compliance, ensuring the confidentiality, integrity, and protection of all data. All staff are expected to support this commitment by following relevant policies.