Business Process Consultant

LingaTechHarrisburg, PA

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Job Description

Location: Harrisburg, PAPosition Type: HybridHybrid Schedule: Onsite one week a monthContract Length: 1 year + extensionsPosition Overview:The Business Process Consultant will gather requirements, create user stories, and support testing efforts to ensure successful ServiceNow implementations. This role partners with stakeholders to document workflows, provide training, and drive process improvement in an Agile/Scrum environment.Duties:

Gather business requirements and translate them into clear user stories and acceptance criteria
Perform functional testing and coordinate User Acceptance Testing (UAT) activities
Document workflows, processes, and end-user training materials
Guide stakeholders on ServiceNow capabilities and best practices
Support process improvement initiatives and knowledge transfer
Collaborate with cross-functional teams using Agile/Scrum methodologies

Required Skills:

Strong understanding of ServiceNow platform capabilities
Experience gathering requirements and writing user stories
Hands-on experience with functional testing and UAT coordination
Familiarity with Agile/Scrum practices
Excellent communication and documentation skills

Preferred Skills:

ITIL Foundations certification
Agile or Scrum certification
Experience delivering end-user training and process improvement workshops

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