Business Process Manager - Public Safety Technology

Hiring Range: $52.34 - $68.04/hr. | $108,870 - $141,530 annual compensation

Job Posting Closing on: Friday, October 10, 2025

Workdays & Hours: Monday- Friday 8am- 5pm; Some evening/weekend work required. Must be able to activate for 24/7 disaster response as needed.

Benefits for this position include: 11 Paid Holidays, Medical, Dental, Vision, Paid Time Off, Pension Plan, Professional Development Opportunities. Find Out More!

The City of Fort Worth is one of the fastest growing large cities in the U.S. Our employees serve the needs of over 1,000,000 residents, promoting our values of exceptional customer experience, mutual respect, embracing our diversity, continuous improvement, ethical behavior, and accountability.

As part of our continued evolution and dedication to public safety, the newly formed Emergency Management & Communications (EM&C) Department is seeking an experienced and visionary Business Process Manager to lead a Public Safety Technology Team.

A Defining Opportunity in Public Safety Leadership

This is an opportunity to help reimagine what emergency management and communications looks like in one of America's most dynamic urban centers. With the creation of this new department, Fort Worth is uniquely positioned to build a first-class, nationally recognized emergency management and communications program rooted in innovation, coordination, and resilience - with strong support from the department's 911 Administrator, Emergency Management Coordinator, and Director.

The EM&C Department plays a vital role in safeguarding the community by:

• Coordinating disaster and emergency response efforts, 911 access, and collaboration among first responders and public safety partners,
• Leading public preparedness initiatives and maintaining communication systems-such as emergency alerts and real-time information sharing-to keep the public informed and protected,
• Supporting recovery and mitigation efforts to minimize future risks, restore essential services, and strengthen community resilience.

Why Fort Worth? This is your chance to make a lasting impact in one of the most vibrant and fast-growing cities in the country. Join us as we build a best-in-class emergency management program that will stand out on the national stage - and help shape the future of public safety in Fort Worth.

Minimum Qualifications:

• Bachelor's degree from an accredited college or university with major course work in Business Analytics, Management Information Systems, Business or a related business process field.
• Five (5) years of increasing responsible experience in public safety communications, security and/or computer operations, plus two (2) years of supervisory responsibility in public safety technology.
• Valid Texas driver's license.
• Must meet CJIS requirements - see further.

Preferred Qualifications:

• Master's degree in business Analytics, Management Information Systems, Business or a related business process field.
• Experience leading technology projects and budgets in a municipal government, public safety, emergency communications, 911, or emergency management setting.
• Project Management or Business Analysis certification (e.g., PMP, CBAP, Agile, Lean Six Sigma) is a plus.

The Business Process Manager job responsibilities include:

• Leads and develops the Public Safety Technology team, ensuring training, performance, and compliance to support mission-critical operations.

Guides public safety teams in adopting technology and improving processes that strengthen public safety operations.

• Manages configuration, data, reporting, and testing of public safety systems to ensure reliability, compliance, and operational effectiveness.
• Serves as liaison with IT Solutions, establishing SLAs and aligning on secure, high-availability technology initiatives for public safety.
• Collaborates with stakeholders to address operational needs, delivering analytics, best practices, and process improvements that enhance public safety technology.
• Directing and actively working alongside the EM&C Public Safety Technology team, providing subject matter expertise, technical guidance, and staff development. Overseeing workload, performance, and resource allocation to ensure the timely and efficient delivery of critical technology solutions.
• Aligning technology initiatives with departmental, city, and council priorities while managing project budgets, contracts and long-term financial planning. Ensuring secure, scalable and cost-effective solutions that support efficient and reliable delivery of public safety.
• Managing and optimizing mission-critical systems for emergency management and emergency communications; leading configuration, testing, implementation, and lifecycle planning. Driving innovation in processes, data use, and system performance to enhance efficiency and responsiveness.
• Partnering with stakeholders to solve operational challenges, ensuring technology solutions meet service needs and fiscal requirements. Clearly communicating strategies, risks, and results to leadership, strengthening trust and alignment across the organization.

Working Conditions and Physical Demands

Depending on assignment, positions in this class typically require touching, talking, hearing, seeing, grasping, standing, walking and repetitive motions

Sedentary Work- Depending on assignment, positions in this class typically exert up to 10 pounds of force occasionally, a negligible amount of force frequently, and/or or constantly having to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Criminal Justice Information Systems (CJIS) Background Check

Applicants for this position must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility. Due to CJIS requirements related to system access, the following will result in being disqualified for this position: Felony Convictions, Felony Deferred Adjudication, Class A Misdemeanor Conviction, Class B Misdemeanor Convictions in the last 10 years, Class A Misdemeanor Deferred Adjudication, Class B Misdemeanor Deferred Adjudication in the last 10 years, an Open Arrest for Any Criminal Offense (Felony or Misdemeanor), and ALL Family Violence Convictions regardless of class.

Apply Now! Come be part of something special in Fort Worth.

Conditions of Employment

The City of Fort Worth is proud to be an Equal Employment Opportunity employer. It is the policy and practice of the City to recruit, hire, train and promote a diverse workforce without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, or another non-merit factor.

The City of Fort Worth is committed to full compliance with the Americans with Disabilities Act. Reasonable accommodations may be made to enable qualified individuals with disabilities to participate in the job application or interview process and to perform essential job functions.

Candidates who do not meet the Education requirement, may be considered if they have more relevant work experience than the position requires. Those selected for employment will be required to pass Pre-Employment checks depending on the position requirements. Those could include, but are not limited to: criminal background check, drug screen, education verification, etc. criminal convictions will be considered on a case-by-case basis. Employees are paid by direct deposit only.